kitio.aiFive9 vs Cognigy
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Five9 starts at See pricing page and Cognigy starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Predictive and progressive dialers
- AI voice agents
- Agent Assist
- Workforce management
- CRM integrations
- Voice AI agents
- Visual flow editor
- Agent copilot
- Live translation
- Contact center integrations
| Feature | Five9 | Cognigy |
|---|---|---|
| Best for | Cloud contact center software with AI agents and agent assist | Conversational and agentic AI for enterprise contact centers |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Five9 | NiCE |
| Based in | United States | Germany |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Five9 starts at See pricing page and Cognigy starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Five9
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
- Digital channels less polished
- Pricing through sales only
- Reporting can feel dated
Cognigy
- Strong voice automation
- Works with many contact center systems
- Enterprise-grade security
- Built for large deployments
- No self-serve pricing
- Requires technical builders
Which one should you choose?
Choose Five9 if you want:
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
Watch out: digital channels less polished.
Choose Cognigy if you want:
- Strong voice automation
- Works with many contact center systems
- Enterprise-grade security
Watch out: built for large deployments.
Five9 vs Cognigy FAQ
What is the difference between Five9 and Cognigy?
Five9: Cloud contact center software with AI agents and agent assist. Cognigy: Conversational and agentic AI for enterprise contact centers. Both are customer support tools.
Is Five9 or Cognigy cheaper?
Five9 starts at See pricing page and Cognigy starts at See pricing page. Check both pricing pages for current plans.
Do Five9 and Cognigy have free plans?
Five9: No. Cognigy: No.
Who makes Five9?
Five9 is made by Five9, based in United States.
Who makes Cognigy?
Cognigy is made by NiCE, based in Germany.
Which should I choose, Five9 or Cognigy?
Choose Five9 if you value strong outbound dialing and reliable voice quality. Choose Cognigy if you value strong voice automation and works with many contact center systems.