kitio.aiAdded Oct 28, 2026
Balto
PaidContact center AI for live agent guidance, QA scoring and voice agents
What is Balto?
Balto gives contact center agents real-time guidance during calls and automatically scores every interaction for quality and compliance. It serves industries like banking, insurance, healthcare and collections, and includes a voice agent called Togo for routine calls.
The platform combines agent assist, automated QA, conversation insights, AI coaching and live call summaries in one product. Managers can see what top performers say and turn that into coaching, while compliance teams get every call reviewed instead of a small sample.
Togo, the voice agent, handles high-volume routine calls on its own and is billed by the minute. Balto also covers digital channels alongside voice and connects to existing contact center software through a list of integrations.
Features
- Real-time agent assist
- Automated QA scoring
- AI coaching
- Call summaries
- Togo voice agent
- Omnichannel insights
Tags
Releases
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Organization
Balto
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
Balto plans
Balto Plus
Contact sales
- Per user
- Full platform included
- Customizable roles
Togo voice agent
Billed per minute
- Automates routine calls
- Pay for minutes worked
Prices in USD, checked Oct 29, 2026. Plans change often, so confirm on the Balto site.Official pricing
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Pros and cons
Pros
- Scores every call, not a sample
- Single plan with the full platform
- Built for regulated industries
Cons
- Prices only available from sales
- Every user needs a paid seat
- Aimed at larger contact centers
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Q&A
What is Balto?
Balto gives contact center agents real-time guidance during calls and automatically scores every interaction for quality and compliance. It serves industries like banking, insurance, healthcare and collections, and includes a voice agent called Togo for routine calls.
How is Balto priced?
Balto sells one plan, Balto Plus, priced per seat for agents, managers and executives. The Togo voice agent is billed separately by the minute.
Which industries does Balto focus on?
Its main markets are financial services, health insurance, healthcare providers, insurance, collections, home services and BPOs.
How much does Balto cost?
Balto is paid.
Is there a free version of Balto?
No. Balto is a paid tool.
What are the main features of Balto?
Real-time agent assist, Automated QA scoring, AI coaching, Call summaries, Togo voice agent, Omnichannel insights.
Who makes Balto?
Balto is made by Balto.
What are the best alternatives to Balto?
Popular alternatives include Cresta, Capacity, MirrorFly.