kitio.aiAdded Oct 28, 2026
Assembled
From $25/moWorkforce management and AI agents for modern support teams
What is Assembled?
Assembled is a support operations platform that combines workforce management, AI agents and agent copilot tools. Support leaders use it to forecast volume, schedule human agents and outsourced vendors, and plan how much work AI should handle.
Forecasting and scheduling cover in-house teams and BPO partners in one view, with real-time adherence tracking. Assembled's AI tools answer customer questions, draft replies for agents and assist with case research inside existing help desks such as Zendesk and Salesforce.
Because it tracks both human and AI capacity, managers can see how automation changes staffing needs and costs over time. Pricing is set through sales and depends on team size and which modules are used.
Features
- Volume forecasting
- Agent scheduling
- BPO vendor management
- AI agents and copilot
- Real-time adherence
Tags
Releases
+ Submit new release- Listed
Assembled was added to the directory.
Organization
Assembled
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- $25/mo
- Billing frequency
- Monthly
Assembled plans
WFM Core
$25/mo
- ML-based forecasting
- AI-powered scheduling
- Automated intraday management
AI Copilot
$35/mo
- Drafted replies
- Real-time translations
- Summaries and wrap-up templates
WFM Pro
$45/mo
- Everything in WFM Core
- Recurring scheduling templates
WFM Enterprise
$75/mo
- Everything in WFM Pro
- Enterprise integrations and security
AI Agents
From $0.65 / conversation
- Autonomous multi-channel resolution
- Agentic multi-step workflows
- Smart contextual handoffs
Prices in USD, checked Oct 28, 2026. Plans change often, so confirm on the Assembled site.Official pricing
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Pros and cons
Pros
- Plans humans and AI together
- Handles outsourced teams well
- Modern WFM interface
Cons
- Mostly useful for larger teams
- Pricing not public
- Needs help desk data to work
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Q&A
What is Assembled?
Assembled is a support operations platform that combines workforce management, AI agents and agent copilot tools. Support leaders use it to forecast volume, schedule human agents and outsourced vendors, and plan how much work AI should handle.
How much does Assembled cost?
Assembled is paid, with paid plans from $25/mo.
Is there a free version of Assembled?
No. Assembled is a paid tool.
What are the main features of Assembled?
Volume forecasting, Agent scheduling, BPO vendor management, AI agents and copilot, Real-time adherence.
Who makes Assembled?
Assembled is made by Assembled.
What are the best alternatives to Assembled?
Popular alternatives include Zendesk, Intercom, Salesforce Service Cloud.