kitio.aiAmazon Connect vs Five9
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Amazon Connect starts at See pricing page and Five9 starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Visual flow designer
- AI self-service agents
- Agent recommendations
- Contact Lens analytics
- Usage-based billing
- Predictive and progressive dialers
- AI voice agents
- Agent Assist
- Workforce management
- CRM integrations
| Feature | Amazon Connect | Five9 |
|---|---|---|
| Best for | Pay-as-you-go cloud contact center from AWS with built-in AI | Cloud contact center software with AI agents and agent assist |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Amazon Web Services | Five9 |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Amazon Connect starts at See pricing page and Five9 starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Chat
$0.010 / message
- Per message sent or received
- No fixed costs
Voice
$0.038 / minute
- Per voice minute
- Standard telephony rates apply
Email
$0.080 / email
- Per email sent or received
SMS and 3P messaging
$0.014 / message
- Per message sent or received
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Amazon Connect
- No seat licences
- Deep AWS integration
- Scales up and down easily
- Needs AWS skills to set up
- Costs hard to predict
- Fewer out-of-box CRM features
Five9
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
- Digital channels less polished
- Pricing through sales only
- Reporting can feel dated
Which one should you choose?
Choose Amazon Connect if you want:
- No seat licences
- Deep AWS integration
- Scales up and down easily
Watch out: needs aws skills to set up.
Choose Five9 if you want:
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
Watch out: digital channels less polished.
Amazon Connect vs Five9 FAQ
What is the difference between Amazon Connect and Five9?
Amazon Connect: Pay-as-you-go cloud contact center from AWS with built-in AI. Five9: Cloud contact center software with AI agents and agent assist. Both are customer support tools.
Is Amazon Connect or Five9 cheaper?
Amazon Connect starts at See pricing page and Five9 starts at See pricing page. Check both pricing pages for current plans.
Do Amazon Connect and Five9 have free plans?
Amazon Connect: No. Five9: No.
Who makes Amazon Connect?
Amazon Connect is made by Amazon Web Services, based in United States.
Who makes Five9?
Five9 is made by Five9, based in United States.
Which should I choose, Amazon Connect or Five9?
Choose Amazon Connect if you value no seat licences and deep aws integration. Choose Five9 if you value strong outbound dialing and reliable voice quality.