kitio.aiTidio vs Chative
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Chative has the lower starting price: about $10 a month, against $29 for Tidio.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Lyro AI agent
- Live chat widget
- Shared inbox
- Automation flows
- Shopify integration
- AI sales and support agent
- Omnichannel inbox
- Social messaging CRM
- Order creation in chat
- Automation workflows
- WhatsApp Business API
| Feature | Tidio | Chative |
|---|---|---|
| Best for | Live chat and Lyro AI agent for small online stores and businesses | Live chat, omnichannel inbox and AI sales agent for online stores |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $29/mo | $10/mo |
| Free plan | Yes | Yes |
| Made by | Tidio | Chative |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Chative has the lower starting price: about $10 a month, against $29 for Tidio.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- 100 billable conversations
- Live chat and ticketing
- 50 one-off Lyro AI conversations
Growth
$59/mo
- Starting price, from 250 conversations
- Advanced analytics and permissions
- Automatic assignment and macros
Plus
$300/mo
- Plus monthly usage
- Dedicated success manager
- Discounted usage rates
Premium
Contact sales
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro resolution rate
- Pay-per-resolution billing
3 plans
Starter
Free
- 3 members
- Unlimited channels and messages
- 30-day history
Team
$10/mo
- Per member
- Customer and team reports
- Internal knowledge base
- Custom widget branding
Business
$25/mo
- Per member
- API and webhooks
- Automation workflows
- Data export
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Tidio
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
- Several separate usage meters
- Limited for large support teams
- Lyro costs extra on top of plans
Chative
- Free plan with unlimited messages
- Sees order history inside chats
- Low per-member pricing
- Free plan keeps only 30 days of history
- API and automation need Business
- WhatsApp numbers cost extra
Which one should you choose?
Choose Tidio if you want:
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
Watch out: several separate usage meters.
Choose Chative if you want:
- Free plan with unlimited messages
- Sees order history inside chats
- Low per-member pricing
Watch out: free plan keeps only 30 days of history.
Tidio vs Chative FAQ
What is the difference between Tidio and Chative?
Tidio: Live chat and Lyro AI agent for small online stores and businesses. Chative: Live chat, omnichannel inbox and AI sales agent for online stores. Both are customer support tools.
Is Tidio or Chative cheaper?
Chative has the lower starting price: about $10 a month, against $29 for Tidio.
Do Tidio and Chative have free plans?
Tidio: Yes. Chative: Yes.
Who makes Tidio?
Tidio is made by Tidio, based in United States.
Who makes Chative?
Chative is made by Chative.
Which should I choose, Tidio or Chative?
Choose Tidio if you value quick to install on most sites and free plan available. Choose Chative if you value free plan with unlimited messages and sees order history inside chats.