kitio.aiSmartsupp vs niia
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Smartsupp starts at See pricing page and niia starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
- 24/7 WhatsApp booking agent
- Google Calendar sync
- Replies in 60+ languages
- Automatic appointment reminders
- Waitlist refilling
- Unified inbox with takeover
| Feature | Smartsupp | niia |
|---|---|---|
| Best for | Live chat and Mira AI shopping assistant for online stores | AI receptionist that books salon appointments over WhatsApp |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | Yes | No, trial available |
| Made by | Smartsupp | Navan AI |
| Based in | Czechia | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Smartsupp starts at See pricing page and niia starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
niia
- Clients book without installing anything
- Knows real prices and availability
- Fills cancelled slots from a waitlist
- Only works through WhatsApp
- Built for salons, not other businesses
- Pricing not shown on the homepage
Which one should you choose?
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Choose niia if you want:
- Clients book without installing anything
- Knows real prices and availability
- Fills cancelled slots from a waitlist
Watch out: only works through whatsapp.
Smartsupp vs niia FAQ
What is the difference between Smartsupp and niia?
Smartsupp: Live chat and Mira AI shopping assistant for online stores. niia: AI receptionist that books salon appointments over WhatsApp. Both are customer support tools.
Is Smartsupp or niia cheaper?
Smartsupp starts at See pricing page and niia starts at See pricing page. Check both pricing pages for current plans.
Do Smartsupp and niia have free plans?
Smartsupp: Yes. niia: No, trial available.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Who makes niia?
niia is made by Navan AI.
Which should I choose, Smartsupp or niia?
Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages. Choose niia if you value clients book without installing anything and knows real prices and availability.