kitio.aiZipchat vs niia
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zipchat starts at See pricing page and niia starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website sales chat
- WhatsApp campaigns and cart recovery
- Instagram and Facebook DM replies
- Agentic product search
- Product page Q&A
- Shopify and WooCommerce support
- 24/7 WhatsApp booking agent
- Google Calendar sync
- Replies in 60+ languages
- Automatic appointment reminders
- Waitlist refilling
- Unified inbox with takeover
| Feature | Zipchat | niia |
|---|---|---|
| Best for | AI agent for e-commerce sales and support on chat, WhatsApp and social | AI receptionist that books salon appointments over WhatsApp |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No, 7-day trial | No, trial available |
| Made by | Zipchat | Navan AI |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Zipchat starts at See pricing page and niia starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
$64/mo billed yearly
- 750 replies per month
- 1 AI agent
- 1,000 training pages
- Unlimited team members
Pro
$240/mo billed yearly
- 3,000 replies per month
- 3 AI agents
- 75,000 training pages
- Priority support
Scale
$480/mo billed yearly
- 6,000 replies per month
- About 2,500 conversations
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zipchat
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
- No free plan after the trial
- Reply caps on each tier
- Listed prices assume annual billing
niia
- Clients book without installing anything
- Knows real prices and availability
- Fills cancelled slots from a waitlist
- Only works through WhatsApp
- Built for salons, not other businesses
- Pricing not shown on the homepage
Which one should you choose?
Choose Zipchat if you want:
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
Watch out: no free plan after the trial.
Choose niia if you want:
- Clients book without installing anything
- Knows real prices and availability
- Fills cancelled slots from a waitlist
Watch out: only works through whatsapp.
Zipchat vs niia FAQ
What is the difference between Zipchat and niia?
Zipchat: AI agent for e-commerce sales and support on chat, WhatsApp and social. niia: AI receptionist that books salon appointments over WhatsApp. Both are customer support tools.
Is Zipchat or niia cheaper?
Zipchat starts at See pricing page and niia starts at See pricing page. Check both pricing pages for current plans.
Do Zipchat and niia have free plans?
Zipchat: No, 7-day trial. niia: No, trial available.
Who makes Zipchat?
Zipchat is made by Zipchat.
Who makes niia?
niia is made by Navan AI.
Which should I choose, Zipchat or niia?
Choose Zipchat if you value covers chat, whatsapp, social and email and all languages on every plan. Choose niia if you value clients book without installing anything and knows real prices and availability.