kitio.aiSmartsupp vs Engati
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Smartsupp starts at See pricing page and Engati starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
- WhatsApp and Instagram chatbots
- Voice AI agents
- eSenseGPT bot training
- Live chat inbox
- Marketing campaigns
- Shopify chatbot
| Feature | Smartsupp | Engati |
|---|---|---|
| Best for | Live chat and Mira AI shopping assistant for online stores | Conversational AI for WhatsApp, voice, web chat and Instagram |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | Yes | No, 7-day trial |
| Made by | Smartsupp | Engati |
| Based in | Czechia | India |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Smartsupp starts at See pricing page and Engati starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
Engati
- Covers many messaging channels
- Low-code bot builder
- Trial without a credit card
- Multilingual conversations
- WhatsApp messaging costs are separate
- Plan prices not listed in the evidence
- Broad feature set takes time to learn
Which one should you choose?
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Choose Engati if you want:
- Covers many messaging channels
- Low-code bot builder
- Trial without a credit card
Watch out: whatsapp messaging costs are separate.
Smartsupp vs Engati FAQ
What is the difference between Smartsupp and Engati?
Smartsupp: Live chat and Mira AI shopping assistant for online stores. Engati: Conversational AI for WhatsApp, voice, web chat and Instagram. Both are customer support tools.
Is Smartsupp or Engati cheaper?
Smartsupp starts at See pricing page and Engati starts at See pricing page. Check both pricing pages for current plans.
Do Smartsupp and Engati have free plans?
Smartsupp: Yes. Engati: No, 7-day trial.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Who makes Engati?
Engati is made by Engati, based in India.
Which should I choose, Smartsupp or Engati?
Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages. Choose Engati if you value covers many messaging channels and low-code bot builder.