kitio.aiZipchat vs Engati
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zipchat starts at See pricing page and Engati starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website sales chat
- WhatsApp campaigns and cart recovery
- Instagram and Facebook DM replies
- Agentic product search
- Product page Q&A
- Shopify and WooCommerce support
- WhatsApp and Instagram chatbots
- Voice AI agents
- eSenseGPT bot training
- Live chat inbox
- Marketing campaigns
- Shopify chatbot
| Feature | Zipchat | Engati |
|---|---|---|
| Best for | AI agent for e-commerce sales and support on chat, WhatsApp and social | Conversational AI for WhatsApp, voice, web chat and Instagram |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No, 7-day trial | No, 7-day trial |
| Made by | Zipchat | Engati |
| Based in | – | India |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Zipchat starts at See pricing page and Engati starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
$64/mo billed yearly
- 750 replies per month
- 1 AI agent
- 1,000 training pages
- Unlimited team members
Pro
$240/mo billed yearly
- 3,000 replies per month
- 3 AI agents
- 75,000 training pages
- Priority support
Scale
$480/mo billed yearly
- 6,000 replies per month
- About 2,500 conversations
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zipchat
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
- No free plan after the trial
- Reply caps on each tier
- Listed prices assume annual billing
Engati
- Covers many messaging channels
- Low-code bot builder
- Trial without a credit card
- Multilingual conversations
- WhatsApp messaging costs are separate
- Plan prices not listed in the evidence
- Broad feature set takes time to learn
Which one should you choose?
Choose Zipchat if you want:
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
Watch out: no free plan after the trial.
Choose Engati if you want:
- Covers many messaging channels
- Low-code bot builder
- Trial without a credit card
Watch out: whatsapp messaging costs are separate.
Zipchat vs Engati FAQ
What is the difference between Zipchat and Engati?
Zipchat: AI agent for e-commerce sales and support on chat, WhatsApp and social. Engati: Conversational AI for WhatsApp, voice, web chat and Instagram. Both are customer support tools.
Is Zipchat or Engati cheaper?
Zipchat starts at See pricing page and Engati starts at See pricing page. Check both pricing pages for current plans.
Do Zipchat and Engati have free plans?
Zipchat: No, 7-day trial. Engati: No, 7-day trial.
Who makes Zipchat?
Zipchat is made by Zipchat.
Who makes Engati?
Engati is made by Engati, based in India.
Which should I choose, Zipchat or Engati?
Choose Zipchat if you value covers chat, whatsapp, social and email and all languages on every plan. Choose Engati if you value covers many messaging channels and low-code bot builder.