kitio.aiBestChat vs Engati
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. BestChat starts at $10/mo and Engati starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
- WhatsApp and Instagram chatbots
- Voice AI agents
- eSenseGPT bot training
- Live chat inbox
- Marketing campaigns
- Shopify chatbot
| Feature | BestChat | Engati |
|---|---|---|
| Best for | Live chat with an AI SmartBot that learns your online store's products | Conversational AI for WhatsApp, voice, web chat and Instagram |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $10/mo | See pricing page |
| Free plan | Yes | No, 7-day trial |
| Made by | BestChat | Engati |
| Based in | – | India |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
BestChat starts at $10/mo and Engati starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
Engati
- Covers many messaging channels
- Low-code bot builder
- Trial without a credit card
- Multilingual conversations
- WhatsApp messaging costs are separate
- Plan prices not listed in the evidence
- Broad feature set takes time to learn
Which one should you choose?
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Choose Engati if you want:
- Covers many messaging channels
- Low-code bot builder
- Trial without a credit card
Watch out: whatsapp messaging costs are separate.
BestChat vs Engati FAQ
What is the difference between BestChat and Engati?
BestChat: Live chat with an AI SmartBot that learns your online store's products. Engati: Conversational AI for WhatsApp, voice, web chat and Instagram. Both are customer support tools.
Is BestChat or Engati cheaper?
BestChat starts at $10/mo and Engati starts at See pricing page. Check both pricing pages for current plans.
Do BestChat and Engati have free plans?
BestChat: Yes. Engati: No, 7-day trial.
Who makes BestChat?
BestChat is made by BestChat.
Who makes Engati?
Engati is made by Engati, based in India.
Which should I choose, BestChat or Engati?
Choose BestChat if you value free plan with ai chats and low entry price. Choose Engati if you value covers many messaging channels and low-code bot builder.