kitio.aiSmartsupp vs DMly
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Smartsupp starts at See pricing page and DMly starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
- AI customer agents
- Unified multichannel inbox
- Appointment booking
- In-chat payments
- Google review automation
- MCP server
| Feature | Smartsupp | DMly |
|---|---|---|
| Best for | Live chat and Mira AI shopping assistant for online stores | WhatsApp and social inbox with AI agents, bookings and payments |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | Yes | No, trial available |
| Made by | Smartsupp | DMly |
| Based in | Czechia | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Smartsupp starts at See pricing page and DMly starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
3 plans
Starter
$29/mo billed yearly
- 3 team seats
- 3,000 active contacts
- 10,000 broadcast messages
Growth
$65/mo billed yearly
- 6 team seats
- 10,000 active contacts
- Unlimited active bots
Premium
$149/mo billed yearly
- 15 team seats
- Unlimited contacts
- 300,000 broadcast messages
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
DMly
- Many channels in one place
- Bookings and payments built in
- Free setup help
- Broadcast messages are capped per plan
- Extra seats and profiles cost more
- Monthly-billing prices not shown
Which one should you choose?
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Choose DMly if you want:
- Many channels in one place
- Bookings and payments built in
- Free setup help
Watch out: broadcast messages are capped per plan.
Smartsupp vs DMly FAQ
What is the difference between Smartsupp and DMly?
Smartsupp: Live chat and Mira AI shopping assistant for online stores. DMly: WhatsApp and social inbox with AI agents, bookings and payments. Both are customer support tools.
Is Smartsupp or DMly cheaper?
Smartsupp starts at See pricing page and DMly starts at See pricing page. Check both pricing pages for current plans.
Do Smartsupp and DMly have free plans?
Smartsupp: Yes. DMly: No, trial available.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Who makes DMly?
DMly is made by DMly.
Which should I choose, Smartsupp or DMly?
Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages. Choose DMly if you value many channels in one place and bookings and payments built in.