kitio.aiSalesforce Service Cloud vs Re:amaze
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Salesforce Service Cloud has the lower starting price: about $25 a month, against $29 for Re:amaze.
Salesforce customer service platform with Agentforce AI agents
Free trial · $25/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Case management
- Agentforce AI agents
- Omnichannel routing
- Knowledge base
- Service analytics
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
| Feature | Salesforce Service Cloud | Re:amaze |
|---|---|---|
| Best for | Salesforce customer service platform with Agentforce AI agents | Help desk and AI agent for e-commerce customer service |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $25/mo | $29/mo |
| Free plan | No, trial available | No, 14-day trial |
| Made by | Salesforce | Re:amaze |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Salesforce Service Cloud has the lower starting price: about $25 a month, against $29 for Re:amaze.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter Suite
$25/mo
- Per user
- Case management
- Email and knowledge base
Pro Suite
$100/mo
- Per user, billed annually
- Service automation
- Omni-channel routing
Enterprise
$175/mo
- Per user, billed annually
- Advanced case workflows
- Customizable service console
Unlimited
$350/mo
- Per user, billed annually
- Premier support
- Full sandbox
Agentforce Max Edition
$550/mo
- Per user, starting price
- Agentforce add-on included
- 2.75M Flex Credits per org/year
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Salesforce Service Cloud
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
- Expensive per user
- Needs admins or consultants
- AI usage billed separately
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
Which one should you choose?
Choose Salesforce Service Cloud if you want:
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
Watch out: expensive per user.
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Salesforce Service Cloud vs Re:amaze FAQ
What is the difference between Salesforce Service Cloud and Re:amaze?
Salesforce Service Cloud: Salesforce customer service platform with Agentforce AI agents. Re:amaze: Help desk and AI agent for e-commerce customer service. Both are customer support tools.
Is Salesforce Service Cloud or Re:amaze cheaper?
Salesforce Service Cloud has the lower starting price: about $25 a month, against $29 for Re:amaze.
Do Salesforce Service Cloud and Re:amaze have free plans?
Salesforce Service Cloud: No, trial available. Re:amaze: No, 14-day trial.
Who makes Salesforce Service Cloud?
Salesforce Service Cloud is made by Salesforce, based in United States.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Which should I choose, Salesforce Service Cloud or Re:amaze?
Choose Salesforce Service Cloud if you value native link to salesforce crm data and highly customisable. Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan.