kitio.aiRe:amaze vs HelpDesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. HelpDesk has the lower starting price: about $25 a month, against $29 for Re:amaze.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
- Multichannel shared inbox
- AI agent resolutions
- AI reply suggestions
- AI text editing
- Ticket automation rules
- Shopify and HubSpot integrations
| Feature | Re:amaze | HelpDesk |
|---|---|---|
| Best for | Help desk and AI agent for e-commerce customer service | Ticketing system with an AI agent, reply suggestions and AI edits |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $29/mo | $25/mo |
| Free plan | No, 14-day trial | No, 14-day trial |
| Made by | Re:amaze | Text (formerly LiveChat Software) |
| Based in | – | Poland |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
HelpDesk has the lower starting price: about $25 a month, against $29 for Re:amaze.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
3 plans
Essential
$25/mo
- Per user
- Inbox and tickets
- 10 AI resolutions per month
- Automated assignment
Growth
$99/mo
- Per user
- 200 AI resolutions per month
- Custom fields and rules
- Up to 10 teams
Custom
Contact sales
- Custom AI agents
- Multiple brands
- Custom roles
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
HelpDesk
- AI included on every plan
- Clean inbox across several channels
- 14-day trial without a card
- Only 10 AI resolutions a month on Essential
- Extra AI resolutions cost more
- Per-user pricing adds up for big teams
Which one should you choose?
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Choose HelpDesk if you want:
- AI included on every plan
- Clean inbox across several channels
- 14-day trial without a card
Watch out: only 10 ai resolutions a month on essential.
Re:amaze vs HelpDesk FAQ
What is the difference between Re:amaze and HelpDesk?
Re:amaze: Help desk and AI agent for e-commerce customer service. HelpDesk: Ticketing system with an AI agent, reply suggestions and AI edits. Both are customer support tools.
Is Re:amaze or HelpDesk cheaper?
HelpDesk has the lower starting price: about $25 a month, against $29 for Re:amaze.
Do Re:amaze and HelpDesk have free plans?
Re:amaze: No, 14-day trial. HelpDesk: No, 14-day trial.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Who makes HelpDesk?
HelpDesk is made by Text (formerly LiveChat Software), based in Poland.
Which should I choose, Re:amaze or HelpDesk?
Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan. Choose HelpDesk if you value ai included on every plan and clean inbox across several channels.