kitio.aiHubSpot Service Hub vs HelpDesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. HubSpot Service Hub has the lower starting price: about $20 a month, against $25 for HelpDesk.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Ticketing help desk
- Breeze customer agent
- Knowledge base
- Customer portal
- Feedback surveys
- Multichannel shared inbox
- AI agent resolutions
- AI reply suggestions
- AI text editing
- Ticket automation rules
- Shopify and HubSpot integrations
| Feature | HubSpot Service Hub | HelpDesk |
|---|---|---|
| Best for | Help desk on HubSpot's CRM with an AI customer agent | Ticketing system with an AI agent, reply suggestions and AI edits |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $20/mo | $25/mo |
| Free plan | Yes | No, 14-day trial |
| Made by | HubSpot | Text (formerly LiveChat Software) |
| Based in | United States | Poland |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
HubSpot Service Hub has the lower starting price: about $20 a month, against $25 for HelpDesk.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Free help desk and ticketing tools
- Live chat and shared inbox
Starter
$20/mo
- Per seat
- Help desk and ticket automation
- Remove HubSpot branding
Professional
$100/mo
- Per seat
- Customer portal and knowledge base
- Feedback surveys and SLAs
Enterprise
$150/mo
- Per seat, billed annually
- Advanced permissions and custom objects
- Skill-based routing
3 plans
Essential
$25/mo
- Per user
- Inbox and tickets
- 10 AI resolutions per month
- Automated assignment
Growth
$99/mo
- Per user
- 200 AI resolutions per month
- Custom fields and rules
- Up to 10 teams
Custom
Contact sales
- Custom AI agents
- Multiple brands
- Custom roles
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
HubSpot Service Hub
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
- Advanced features need costly tiers
- Less depth than dedicated desks
- AI credits are limited per plan
HelpDesk
- AI included on every plan
- Clean inbox across several channels
- 14-day trial without a card
- Only 10 AI resolutions a month on Essential
- Extra AI resolutions cost more
- Per-user pricing adds up for big teams
Which one should you choose?
Choose HubSpot Service Hub if you want:
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
Watch out: advanced features need costly tiers.
Choose HelpDesk if you want:
- AI included on every plan
- Clean inbox across several channels
- 14-day trial without a card
Watch out: only 10 ai resolutions a month on essential.
HubSpot Service Hub vs HelpDesk FAQ
What is the difference between HubSpot Service Hub and HelpDesk?
HubSpot Service Hub: Help desk on HubSpot's CRM with an AI customer agent. HelpDesk: Ticketing system with an AI agent, reply suggestions and AI edits. Both are customer support tools.
Is HubSpot Service Hub or HelpDesk cheaper?
HubSpot Service Hub has the lower starting price: about $20 a month, against $25 for HelpDesk.
Do HubSpot Service Hub and HelpDesk have free plans?
HubSpot Service Hub: Yes. HelpDesk: No, 14-day trial.
Who makes HubSpot Service Hub?
HubSpot Service Hub is made by HubSpot, based in United States.
Who makes HelpDesk?
HelpDesk is made by Text (formerly LiveChat Software), based in Poland.
Which should I choose, HubSpot Service Hub or HelpDesk?
Choose HubSpot Service Hub if you value shares data with hubspot marketing and sales and free tools to start. Choose HelpDesk if you value ai included on every plan and clean inbox across several channels.