kitio.aiMicrosoft Dynamics 365 vs Nutshell
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Microsoft Dynamics 365 starts at See pricing page and Nutshell starts at $19/mo. Check both pricing pages for current plans.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Sales and customer service CRM
- Contact center
- Finance and supply chain ERP
- Built-in AI agents
- Custom agent building
- Microsoft 365 integration
- Pipelines and contacts
- Call transcription and summaries
- AI chatbot
- Email marketing
- Quotes and contracts
- Gmail and Outlook sync
| Feature | Microsoft Dynamics 365 | Nutshell |
|---|---|---|
| Best for | Microsoft's CRM and ERP apps with built-in Copilot and agents | Small-business CRM with AI call notes and email marketing |
| Category | Sales | Sales |
| Pricing model | Free trial | Free trial |
| Starting price | See pricing page | $19/mo |
| Free plan | No, trial available | No, 14-day trial |
| Made by | Microsoft | Nutshell |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Microsoft Dynamics 365 starts at See pricing page and Nutshell starts at $19/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Foundation
$13/user/mo billed yearly
- Per user
- 10 AI outcomes a month
- Unlimited contacts
- Email and calendar sync
Growth
$25/user/mo billed yearly
- Per user
- 20 AI outcomes a month
- Activity reports
- Sales quotas
Pro
$42/user/mo billed yearly
- Per user
- 40 AI outcomes a month
- 5 custom pipelines
- Meeting scheduler
Business
$59/user/mo billed yearly
- Per user
- 100 AI outcomes a month
- 10 custom pipelines
- Audit log
Enterprise
$79/user/mo billed yearly
- Per user
- 150 AI outcomes a month
- Unlimited pipelines
- Unlimited custom fields
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Microsoft Dynamics 365
- Covers CRM and ERP in one family
- Tight Microsoft 365 integration
- Large partner network for rollout
- Licensing is complex
- Setup usually needs a partner
- Costs add up per user and per app
Nutshell
- 14-day trial without a credit card
- AI features included in every tier
- No seat minimums or maximums
- AI use is measured in monthly outcomes
- Marketing and SMS cost extra
- Per-user pricing grows with team size
Which one should you choose?
Choose Microsoft Dynamics 365 if you want:
- Covers CRM and ERP in one family
- Tight Microsoft 365 integration
- Large partner network for rollout
Watch out: licensing is complex.
Choose Nutshell if you want:
- 14-day trial without a credit card
- AI features included in every tier
- No seat minimums or maximums
Watch out: ai use is measured in monthly outcomes.
Microsoft Dynamics 365 vs Nutshell FAQ
What is the difference between Microsoft Dynamics 365 and Nutshell?
Microsoft Dynamics 365: Microsoft's CRM and ERP apps with built-in Copilot and agents. Nutshell: Small-business CRM with AI call notes and email marketing. Both are sales tools.
Is Microsoft Dynamics 365 or Nutshell cheaper?
Microsoft Dynamics 365 starts at See pricing page and Nutshell starts at $19/mo. Check both pricing pages for current plans.
Do Microsoft Dynamics 365 and Nutshell have free plans?
Microsoft Dynamics 365: No, trial available. Nutshell: No, 14-day trial.
Who makes Microsoft Dynamics 365?
Microsoft Dynamics 365 is made by Microsoft, based in United States.
Who makes Nutshell?
Nutshell is made by Nutshell, based in United States.
Which should I choose, Microsoft Dynamics 365 or Nutshell?
Choose Microsoft Dynamics 365 if you value covers crm and erp in one family and tight microsoft 365 integration. Choose Nutshell if you value 14-day trial without a credit card and ai features included in every tier.