kitio.aiLiveAgent vs Web2Chat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. LiveAgent starts at $19/mo and Web2Chat starts at $19/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel inbox
- AI chatbot
- AI answer assistant
- AI autoresponder
- Knowledge base
- Call center
- Website chat widget
- Shared inbox
- AI chatbot (Aura)
- Ticketing
- Knowledge base
- News center
| Feature | LiveAgent | Web2Chat |
|---|---|---|
| Best for | Help desk with live chat, phone and AI agents in one inbox | Live chat, ticketing and knowledge base with an AI chatbot |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $19/mo | $19/mo |
| Free plan | No, 30-day trial | Yes |
| Made by | LiveAgent | Web2Chat |
| Based in | Slovakia | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Both offer: Knowledge base.
Pricing compared
LiveAgent starts at $19/mo and Web2Chat starts at $19/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$19/mo
- Per agent
- Up to 5 agents
- Email, live chat and forms
- 1 AI agent
Team
$35/mo
- Per agent
- Up to 15 agents
- Social channels and calls
- 5 AI agents
Business
$59/mo
- Per agent
- 50 AI agents
- AI MCP server
- Branding removal
Enterprise
$3,999/mo flat
- 80 agents included
- Unlimited AI agents
- Dedicated account manager
4 plans
Free
Free
- Chat widget and shared inbox
- Unlimited conversations
- Knowledge base
Aura Growth
$19/mo
- 2,000 message credits a month
- Up to 200 training pages
- 10 file uploads
Aura Business
$49/mo
- 5,000 message credits a month
- Up to 2,000 training pages
- 100 file uploads
Aura Enterprise
$99/mo
- 10,000 message credits a month
- Up to 10,000 training pages
- 500 file uploads
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
LiveAgent
- 30-day trial without a credit card
- AI included on every plan
- Free migration from other help desks
- Social and phone channels need higher plans
- AI provider costs are billed separately
- Per-agent pricing grows with team size
Web2Chat
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
- Help center on a custom domain
- AI chatbot costs extra
- Branding removal needs a paid plan
- Built for small teams, not large support orgs
Which one should you choose?
Choose LiveAgent if you want:
- 30-day trial without a credit card
- AI included on every plan
- Free migration from other help desks
Watch out: social and phone channels need higher plans.
Choose Web2Chat if you want:
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
Watch out: ai chatbot costs extra.
LiveAgent vs Web2Chat FAQ
What is the difference between LiveAgent and Web2Chat?
LiveAgent: Help desk with live chat, phone and AI agents in one inbox. Web2Chat: Live chat, ticketing and knowledge base with an AI chatbot. Both are customer support tools.
Is LiveAgent or Web2Chat cheaper?
LiveAgent starts at $19/mo and Web2Chat starts at $19/mo. Check both pricing pages for current plans.
Do LiveAgent and Web2Chat have free plans?
LiveAgent: No, 30-day trial. Web2Chat: Yes.
Who makes LiveAgent?
LiveAgent is made by LiveAgent, based in Slovakia.
Who makes Web2Chat?
Web2Chat is made by Web2Chat.
Which should I choose, LiveAgent or Web2Chat?
Choose LiveAgent if you value 30-day trial without a credit card and ai included on every plan. Choose Web2Chat if you value free plan with unlimited conversations and no cap on support tickets.