kitio.aiLiveAgent vs CX Genie
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. LiveAgent has the lower starting price: about $19 a month, against $40 for CX Genie.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel inbox
- AI chatbot
- AI answer assistant
- AI autoresponder
- Knowledge base
- Call center
- No-code AI agents
- Visual workflow builder
- Help desk and live chat
- Product recommendations
- Lead collection
- White label for agencies
| Feature | LiveAgent | CX Genie |
|---|---|---|
| Best for | Help desk with live chat, phone and AI agents in one inbox | No-code AI agents, help desk and live chat for support teams |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $19/mo | $39.99/mo |
| Free plan | No, 30-day trial | Yes |
| Made by | LiveAgent | CX Genie |
| Based in | Slovakia | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
LiveAgent has the lower starting price: about $19 a month, against $40 for CX Genie.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$19/mo
- Per agent
- Up to 5 agents
- Email, live chat and forms
- 1 AI agent
Team
$35/mo
- Per agent
- Up to 15 agents
- Social channels and calls
- 5 AI agents
Business
$59/mo
- Per agent
- 50 AI agents
- AI MCP server
- Branding removal
Enterprise
$3,999/mo flat
- 80 agents included
- Unlimited AI agents
- Dedicated account manager
5 plans
Free
Free
- Core AI agent features
- No credit card needed
Starter
$39.99/mo
- 5 seats
- 5,000 conversations per month
- Help desk
Team
$89.99/mo
- 15 seats
- 15,000 conversations per month
- Workflows
Business
$249.99/mo
- Unlimited seats
- 60,000 conversations per month
- White label
Enterprise
Contact sales
- Custom scale
- Dedicated deployment
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
LiveAgent
- 30-day trial without a credit card
- AI included on every plan
- Free migration from other help desks
- Social and phone channels need higher plans
- AI provider costs are billed separately
- Per-agent pricing grows with team size
CX Genie
- Free plan without a card
- Agent, help desk and chat in one place
- White label on the Business plan
- Conversation caps on every plan
- Workflows start on the Team plan
- Annual billing needed for the best price
Which one should you choose?
Choose LiveAgent if you want:
- 30-day trial without a credit card
- AI included on every plan
- Free migration from other help desks
Watch out: social and phone channels need higher plans.
Choose CX Genie if you want:
- Free plan without a card
- Agent, help desk and chat in one place
- White label on the Business plan
Watch out: conversation caps on every plan.
LiveAgent vs CX Genie FAQ
What is the difference between LiveAgent and CX Genie?
LiveAgent: Help desk with live chat, phone and AI agents in one inbox. CX Genie: No-code AI agents, help desk and live chat for support teams. Both are customer support tools.
Is LiveAgent or CX Genie cheaper?
LiveAgent has the lower starting price: about $19 a month, against $40 for CX Genie.
Do LiveAgent and CX Genie have free plans?
LiveAgent: No, 30-day trial. CX Genie: Yes.
Who makes LiveAgent?
LiveAgent is made by LiveAgent, based in Slovakia.
Who makes CX Genie?
CX Genie is made by CX Genie.
Which should I choose, LiveAgent or CX Genie?
Choose LiveAgent if you value 30-day trial without a credit card and ai included on every plan. Choose CX Genie if you value free plan without a card and agent, help desk and chat in one place.