kitio.aiHubSpot Service Hub vs Fin
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. HubSpot Service Hub starts at $20/mo and Fin starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Ticketing help desk
- Breeze customer agent
- Knowledge base
- Customer portal
- Feedback surveys
- Answers from your knowledge base
- Multi-step Procedures
- Voice and email support
- Works with Zendesk and Salesforce
- Resolution reporting
| Feature | HubSpot Service Hub | Fin |
|---|---|---|
| Best for | Help desk on HubSpot's CRM with an AI customer agent | AI customer agent that resolves support conversations on any help desk |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $20/mo | See pricing page |
| Free plan | Yes | No, 14-day trial |
| Made by | HubSpot | Fin (Salesforce) |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
HubSpot Service Hub starts at $20/mo and Fin starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Free help desk and ticketing tools
- Live chat and shared inbox
Starter
$20/mo
- Per seat
- Help desk and ticket automation
- Remove HubSpot branding
Professional
$100/mo
- Per seat
- Customer portal and knowledge base
- Feedback surveys and SLAs
Enterprise
$150/mo
- Per seat, billed annually
- Advanced permissions and custom objects
- Skill-based routing
3 plans
Fin AI Agent
$0.99 per outcome
- Works with your existing helpdesk
- Pay only for resolved outcomes
- Spending limits and alerts
Fin + Intercom helpdesk
$19/seat/mo + $0.99/outcome
- Per seat for the helpdesk
- Natively integrated platform
- Fin outcomes billed on top
Fin Voice
$1.99 per voice outcome
- AI voice support
- Available via sales
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
HubSpot Service Hub
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
- Advanced features need costly tiers
- Less depth than dedicated desks
- AI credits are limited per plan
Fin
- No need to switch help desks
- Pay only for resolved outcomes
- Strong handoff to human agents
- Per-outcome costs grow with volume
- Best features tied to the Intercom desk
- Ownership change adds roadmap uncertainty
Which one should you choose?
Choose HubSpot Service Hub if you want:
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
Watch out: advanced features need costly tiers.
Choose Fin if you want:
- No need to switch help desks
- Pay only for resolved outcomes
- Strong handoff to human agents
Watch out: per-outcome costs grow with volume.
HubSpot Service Hub vs Fin FAQ
What is the difference between HubSpot Service Hub and Fin?
HubSpot Service Hub: Help desk on HubSpot's CRM with an AI customer agent. Fin: AI customer agent that resolves support conversations on any help desk. Both are customer support tools.
Is HubSpot Service Hub or Fin cheaper?
HubSpot Service Hub starts at $20/mo and Fin starts at See pricing page. Check both pricing pages for current plans.
Do HubSpot Service Hub and Fin have free plans?
HubSpot Service Hub: Yes. Fin: No, 14-day trial.
Who makes HubSpot Service Hub?
HubSpot Service Hub is made by HubSpot, based in United States.
Who makes Fin?
Fin is made by Fin (Salesforce), based in United States.
Which should I choose, HubSpot Service Hub or Fin?
Choose HubSpot Service Hub if you value shares data with hubspot marketing and sales and free tools to start. Choose Fin if you value no need to switch help desks and pay only for resolved outcomes.