kitio.aiSalesforce Service Cloud vs Hiver
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Salesforce Service Cloud has the lower starting price: about $25 a month, against $35 for Hiver.
Salesforce customer service platform with Agentforce AI agents
Free trial · $25/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Case management
- Agentforce AI agents
- Omnichannel routing
- Knowledge base
- Service analytics
- Gmail and Outlook help desk
- AI Copilot replies
- Email assignment and SLAs
- Internal notes
- Chat and WhatsApp
| Feature | Salesforce Service Cloud | Hiver |
|---|---|---|
| Best for | Salesforce customer service platform with Agentforce AI agents | Help desk that runs inside Gmail and Outlook with AI assistance |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $25/mo | $35/mo |
| Free plan | No, trial available | No, 7-day trial |
| Made by | Salesforce | Hiver |
| Based in | United States | India |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Salesforce Service Cloud has the lower starting price: about $25 a month, against $35 for Hiver.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter Suite
$25/mo
- Per user
- Case management
- Email and knowledge base
Pro Suite
$100/mo
- Per user, billed annually
- Service automation
- Omni-channel routing
Enterprise
$175/mo
- Per user, billed annually
- Advanced case workflows
- Customizable service console
Unlimited
$350/mo
- Per user, billed annually
- Premier support
- Full sandbox
Agentforce Max Edition
$550/mo
- Per user, starting price
- Agentforce add-on included
- 2.75M Flex Credits per org/year
3 plans
Growth
$35/mo
- Per user
- AI agents and AI copilot
- Skills for AI procedures
- Voice support
Pro
$65/mo
- Per user
- Everything in Growth
- Customer portal
- Slack channel support
Elite
$95/mo
- Per user
- Everything in Pro
- AI QA
- AI insights
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Salesforce Service Cloud
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
- Expensive per user
- Needs admins or consultants
- AI usage billed separately
Hiver
- No new interface to learn
- Good for non-support teams too
- Simple setup
- Tied to Gmail or Outlook
- Less suited to huge volumes
- AI features on higher plans
Which one should you choose?
Choose Salesforce Service Cloud if you want:
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
Watch out: expensive per user.
Choose Hiver if you want:
- No new interface to learn
- Good for non-support teams too
- Simple setup
Watch out: tied to gmail or outlook.
Salesforce Service Cloud vs Hiver FAQ
What is the difference between Salesforce Service Cloud and Hiver?
Salesforce Service Cloud: Salesforce customer service platform with Agentforce AI agents. Hiver: Help desk that runs inside Gmail and Outlook with AI assistance. Both are customer support tools.
Is Salesforce Service Cloud or Hiver cheaper?
Salesforce Service Cloud has the lower starting price: about $25 a month, against $35 for Hiver.
Do Salesforce Service Cloud and Hiver have free plans?
Salesforce Service Cloud: No, trial available. Hiver: No, 7-day trial.
Who makes Salesforce Service Cloud?
Salesforce Service Cloud is made by Salesforce, based in United States.
Who makes Hiver?
Hiver is made by Hiver, based in India.
Which should I choose, Salesforce Service Cloud or Hiver?
Choose Salesforce Service Cloud if you value native link to salesforce crm data and highly customisable. Choose Hiver if you value no new interface to learn and good for non-support teams too.