kitio.aiIntercom vs Front
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Intercom starts at $39/mo and Front starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared omnichannel inbox
- Fin AI agent
- Copilot for human agents
- Help center builder
- Workflow automation
- Shared team inbox
- AI reply drafts
- Smart routing
- Internal comments
- Analytics
| Feature | Intercom | Front |
|---|---|---|
| Best for | Customer service help desk with messaging, tickets and a built-in AI agent | Collaborative inbox for support teams with AI drafting and routing |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $39/mo | See pricing page |
| Free plan | No, 14-day trial | No, trial available |
| Made by | Fin (Salesforce) | FrontApp |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Intercom starts at $39/mo and Front starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Essential
$39/mo
- Per seat
- Fin AI Agent at $0.99/outcome
- Shared inbox and ticketing
- Public help center
Advanced
$99/mo
- Per seat
- Workflows automation builder
- Multiple team inboxes
- 20 free Lite seats
Expert
$139/mo
- Per seat
- SSO and identity management
- HIPAA support and SLAs
- 50 free Lite seats
3 plans
Starter
$25/seat/mo billed annually
- Per seat, up to 10 seats
- Shared inbox and ticketing
- Up to 10 automation rules
- Basic analytics
Professional
$65/seat/mo billed annually
- Per seat, up to 50 seats
- Omnichannel (email, SMS, social)
- Up to 20 automation rules
- SSO and SCIM
Enterprise
$105/seat/mo billed annually
- Per seat
- Unlimited rules and macros
- Smart rules
- Custom roles and permissions
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Intercom
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
- Seat and AI costs add up
- Pricing pages change often
- Advanced reporting needs top tiers
Front
- Email-native workflow
- Good internal collaboration
- Strong CRM integrations
- AI features cost extra
- Less suited to high-volume B2C
- Per-seat pricing is high
Which one should you choose?
Choose Intercom if you want:
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
Watch out: seat and ai costs add up.
Choose Front if you want:
- Email-native workflow
- Good internal collaboration
- Strong CRM integrations
Watch out: ai features cost extra.
Intercom vs Front FAQ
What is the difference between Intercom and Front?
Intercom: Customer service help desk with messaging, tickets and a built-in AI agent. Front: Collaborative inbox for support teams with AI drafting and routing. Both are customer support tools.
Is Intercom or Front cheaper?
Intercom starts at $39/mo and Front starts at See pricing page. Check both pricing pages for current plans.
Do Intercom and Front have free plans?
Intercom: No, 14-day trial. Front: No, trial available.
Who makes Intercom?
Intercom is made by Fin (Salesforce), based in United States.
Who makes Front?
Front is made by FrontApp, based in United States.
Which should I choose, Intercom or Front?
Choose Intercom if you value polished messenger and inbox and ai built into every plan. Choose Front if you value email-native workflow and good internal collaboration.