kitio.aiIntercom vs Hiver
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Hiver has the lower starting price: about $35 a month, against $39 for Intercom.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared omnichannel inbox
- Fin AI agent
- Copilot for human agents
- Help center builder
- Workflow automation
- Gmail and Outlook help desk
- AI Copilot replies
- Email assignment and SLAs
- Internal notes
- Chat and WhatsApp
| Feature | Intercom | Hiver |
|---|---|---|
| Best for | Customer service help desk with messaging, tickets and a built-in AI agent | Help desk that runs inside Gmail and Outlook with AI assistance |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $39/mo | $35/mo |
| Free plan | No, 14-day trial | No, 7-day trial |
| Made by | Fin (Salesforce) | Hiver |
| Based in | United States | India |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Hiver has the lower starting price: about $35 a month, against $39 for Intercom.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Essential
$39/mo
- Per seat
- Fin AI Agent at $0.99/outcome
- Shared inbox and ticketing
- Public help center
Advanced
$99/mo
- Per seat
- Workflows automation builder
- Multiple team inboxes
- 20 free Lite seats
Expert
$139/mo
- Per seat
- SSO and identity management
- HIPAA support and SLAs
- 50 free Lite seats
3 plans
Growth
$35/mo
- Per user
- AI agents and AI copilot
- Skills for AI procedures
- Voice support
Pro
$65/mo
- Per user
- Everything in Growth
- Customer portal
- Slack channel support
Elite
$95/mo
- Per user
- Everything in Pro
- AI QA
- AI insights
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Intercom
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
- Seat and AI costs add up
- Pricing pages change often
- Advanced reporting needs top tiers
Hiver
- No new interface to learn
- Good for non-support teams too
- Simple setup
- Tied to Gmail or Outlook
- Less suited to huge volumes
- AI features on higher plans
Which one should you choose?
Choose Intercom if you want:
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
Watch out: seat and ai costs add up.
Choose Hiver if you want:
- No new interface to learn
- Good for non-support teams too
- Simple setup
Watch out: tied to gmail or outlook.
Intercom vs Hiver FAQ
What is the difference between Intercom and Hiver?
Intercom: Customer service help desk with messaging, tickets and a built-in AI agent. Hiver: Help desk that runs inside Gmail and Outlook with AI assistance. Both are customer support tools.
Is Intercom or Hiver cheaper?
Hiver has the lower starting price: about $35 a month, against $39 for Intercom.
Do Intercom and Hiver have free plans?
Intercom: No, 14-day trial. Hiver: No, 7-day trial.
Who makes Intercom?
Intercom is made by Fin (Salesforce), based in United States.
Who makes Hiver?
Hiver is made by Hiver, based in India.
Which should I choose, Intercom or Hiver?
Choose Intercom if you value polished messenger and inbox and ai built into every plan. Choose Hiver if you value no new interface to learn and good for non-support teams too.