kitio.aiSalesforce Service Cloud vs Front
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Salesforce Service Cloud starts at $25/mo and Front starts at See pricing page. Check both pricing pages for current plans.
Salesforce customer service platform with Agentforce AI agents
Free trial · $25/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Case management
- Agentforce AI agents
- Omnichannel routing
- Knowledge base
- Service analytics
- Shared team inbox
- AI reply drafts
- Smart routing
- Internal comments
- Analytics
| Feature | Salesforce Service Cloud | Front |
|---|---|---|
| Best for | Salesforce customer service platform with Agentforce AI agents | Collaborative inbox for support teams with AI drafting and routing |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $25/mo | See pricing page |
| Free plan | No, trial available | No, trial available |
| Made by | Salesforce | FrontApp |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Salesforce Service Cloud starts at $25/mo and Front starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter Suite
$25/mo
- Per user
- Case management
- Email and knowledge base
Pro Suite
$100/mo
- Per user, billed annually
- Service automation
- Omni-channel routing
Enterprise
$175/mo
- Per user, billed annually
- Advanced case workflows
- Customizable service console
Unlimited
$350/mo
- Per user, billed annually
- Premier support
- Full sandbox
Agentforce Max Edition
$550/mo
- Per user, starting price
- Agentforce add-on included
- 2.75M Flex Credits per org/year
3 plans
Starter
$25/seat/mo billed annually
- Per seat, up to 10 seats
- Shared inbox and ticketing
- Up to 10 automation rules
- Basic analytics
Professional
$65/seat/mo billed annually
- Per seat, up to 50 seats
- Omnichannel (email, SMS, social)
- Up to 20 automation rules
- SSO and SCIM
Enterprise
$105/seat/mo billed annually
- Per seat
- Unlimited rules and macros
- Smart rules
- Custom roles and permissions
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Salesforce Service Cloud
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
- Expensive per user
- Needs admins or consultants
- AI usage billed separately
Front
- Email-native workflow
- Good internal collaboration
- Strong CRM integrations
- AI features cost extra
- Less suited to high-volume B2C
- Per-seat pricing is high
Which one should you choose?
Choose Salesforce Service Cloud if you want:
- Native link to Salesforce CRM data
- Highly customisable
- Huge partner ecosystem
Watch out: expensive per user.
Choose Front if you want:
- Email-native workflow
- Good internal collaboration
- Strong CRM integrations
Watch out: ai features cost extra.
Salesforce Service Cloud vs Front FAQ
What is the difference between Salesforce Service Cloud and Front?
Salesforce Service Cloud: Salesforce customer service platform with Agentforce AI agents. Front: Collaborative inbox for support teams with AI drafting and routing. Both are customer support tools.
Is Salesforce Service Cloud or Front cheaper?
Salesforce Service Cloud starts at $25/mo and Front starts at See pricing page. Check both pricing pages for current plans.
Do Salesforce Service Cloud and Front have free plans?
Salesforce Service Cloud: No, trial available. Front: No, trial available.
Who makes Salesforce Service Cloud?
Salesforce Service Cloud is made by Salesforce, based in United States.
Who makes Front?
Front is made by FrontApp, based in United States.
Which should I choose, Salesforce Service Cloud or Front?
Choose Salesforce Service Cloud if you value native link to salesforce crm data and highly customisable. Choose Front if you value email-native workflow and good internal collaboration.