kitio.aiGorgias vs VanChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gorgias starts at $10/mo and VanChat starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- Order tracking and updates
- Product recommendations
- Add to cart from chat
- Abandoned cart reminders
- Learns from store content
| Feature | Gorgias | VanChat |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | AI shopping assistant for Shopify stores |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $10/mo | See pricing page |
| Free plan | No, trial available | No |
| Made by | Gorgias | VanChat |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Gorgias starts at $10/mo and VanChat starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
VanChat
- Handles order tasks inside the chat
- Learns from store content
- Proactive cart reminders and pop-ups
- Built for Shopify stores only
- Pricing is not shown
- Accuracy claims come from the vendor
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose VanChat if you want:
- Handles order tasks inside the chat
- Learns from store content
- Proactive cart reminders and pop-ups
Watch out: built for shopify stores only.
Gorgias vs VanChat FAQ
What is the difference between Gorgias and VanChat?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. VanChat: AI shopping assistant for Shopify stores. Both are customer support tools.
Is Gorgias or VanChat cheaper?
Gorgias starts at $10/mo and VanChat starts at See pricing page. Check both pricing pages for current plans.
Do Gorgias and VanChat have free plans?
Gorgias: No, trial available. VanChat: No.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes VanChat?
VanChat is made by VanChat.
Which should I choose, Gorgias or VanChat?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose VanChat if you value handles order tasks inside the chat and learns from store content.