kitio.aiGorgias vs Ringly
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gorgias has the lower starting price: about $10 a month, against $99 for Ringly.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shopify order actions
- AI Agent for support
- Shopping assistant
- Social and chat inbox
- Macros and rules
- 24/7 AI phone answering
- Shopify order lookups and actions
- Phone orders via checkout links
- Live transfer to staff
- No-code setup by AI
- 65% resolution guarantee
| Feature | Gorgias | Ringly |
|---|---|---|
| Best for | E-commerce help desk with an AI agent built for Shopify stores | AI phone agent that answers support calls for Shopify stores |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $10/mo | $99/mo |
| Free plan | No, trial available | No, trial available |
| Made by | Gorgias | Ringly |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Gorgias has the lower starting price: about $10 a month, against $99 for Ringly.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Starter
$10/mo
- 50 billable tickets per month
- Unlimited users
Basic
$60/mo
- 300 billable tickets per month
Pro
$360/mo
- 2,000 billable tickets per month
Advanced
$900/mo
- 5,000 billable tickets per month
Enterprise
Contact sales
- Custom ticket volume
- Dedicated support
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gorgias
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
- AI resolutions can be billed twice
- Less suited to non-retail support
- Costs rise with ticket volume
Ringly
- Flat price regardless of call length
- Spam and hang-ups are free
- Resolution guarantee
- Only built for Shopify stores
- $99 monthly minimum
- Phone ordering is still in beta
Which one should you choose?
Choose Gorgias if you want:
- Very tight Shopify integration
- No per-seat fees
- AI tuned for order questions
Watch out: ai resolutions can be billed twice.
Choose Ringly if you want:
- Flat price regardless of call length
- Spam and hang-ups are free
- Resolution guarantee
Watch out: only built for shopify stores.
Gorgias vs Ringly FAQ
What is the difference between Gorgias and Ringly?
Gorgias: E-commerce help desk with an AI agent built for Shopify stores. Ringly: AI phone agent that answers support calls for Shopify stores. Both are customer support tools.
Is Gorgias or Ringly cheaper?
Gorgias has the lower starting price: about $10 a month, against $99 for Ringly.
Do Gorgias and Ringly have free plans?
Gorgias: No, trial available. Ringly: No, trial available.
Who makes Gorgias?
Gorgias is made by Gorgias, based in United States.
Who makes Ringly?
Ringly is made by Ringly.
Which should I choose, Gorgias or Ringly?
Choose Gorgias if you value very tight shopify integration and no per-seat fees. Choose Ringly if you value flat price regardless of call length and spam and hang-ups are free.