kitio.aiKayako vs Ringly
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Kayako starts at See pricing page and Ringly starts at $99/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
- 24/7 AI phone answering
- Shopify order lookups and actions
- Phone orders via checkout links
- Live transfer to staff
- No-code setup by AI
- 65% resolution guarantee
| Feature | Kayako | Ringly |
|---|---|---|
| Best for | Help desk with an AI agent that resolves tickets for you | AI phone agent that answers support calls for Shopify stores |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | $99/mo |
| Free plan | No | No, trial available |
| Made by | Kayako | Ringly |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Kayako starts at See pricing page and Ringly starts at $99/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Kayako
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
Ringly
- Flat price regardless of call length
- Spam and hang-ups are free
- Resolution guarantee
- Only built for Shopify stores
- $99 monthly minimum
- Phone ordering is still in beta
Which one should you choose?
Choose Kayako if you want:
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Watch out: no self-serve plans or prices listed.
Choose Ringly if you want:
- Flat price regardless of call length
- Spam and hang-ups are free
- Resolution guarantee
Watch out: only built for shopify stores.
Kayako vs Ringly FAQ
What is the difference between Kayako and Ringly?
Kayako: Help desk with an AI agent that resolves tickets for you. Ringly: AI phone agent that answers support calls for Shopify stores. Both are customer support tools.
Is Kayako or Ringly cheaper?
Kayako starts at See pricing page and Ringly starts at $99/mo. Check both pricing pages for current plans.
Do Kayako and Ringly have free plans?
Kayako: No. Ringly: No, trial available.
Who makes Kayako?
Kayako is made by Kayako.
Who makes Ringly?
Ringly is made by Ringly.
Which should I choose, Kayako or Ringly?
Choose Kayako if you value pay per resolution instead of per seat for the ai and onboarding handled by the vendor. Choose Ringly if you value flat price regardless of call length and spam and hang-ups are free.