kitio.aiGleap vs Macha
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gleap starts at See pricing page and Macha starts at $299/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Kai Support AI agent
- AI ticket investigation
- AI-drafted code fixes
- In-app bug reporting
- Session replay
- Roadmap and release notes
- Help desk AI agent
- Done-for-you setup
- Safe mode and simulations
- Continuous answer grading
- Website chatbot
- Custom HTTP tools
| Feature | Gleap | Macha |
|---|---|---|
| Best for | AI-native help desk that answers tickets and drafts code fixes | AI help desk agents built and launched for you by the Macha team |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | See pricing page | $299/mo |
| Free plan | No, 7-day trial | No, trial available |
| Made by | Gleap | Macha |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Gleap starts at See pricing page and Macha starts at $299/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- 1 seat and 1 project
- Live chat and inbox
- In-app bug reporting
- Gleap branding shown
Team
$149/mo
- Unlimited seats and projects
- Full AI agent team
- Help center and roadmap
- Custom agents
Pro
$299/mo
- Kai Voice
- LLM model choice
- SLA policies and SOC 2 report
- Higher API and MCP limits
Enterprise
From $999/mo
- Single sign-on
- AI pricing by agreement
- Contracts and invoicing
4 plans
750 tickets
$299/mo
- 750 AI-resolved tickets a month
- Done-for-you setup
- Unlimited seats
1,500 tickets
$599/mo
- 1,500 tickets a month
- Live chat included
3,000 tickets
$1199/mo
- 3,000 tickets a month
- Continuous evaluation
5,000 tickets
$1999/mo
- 5,000 tickets a month
- Shared Slack with the Macha team
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gleap
- Unlimited seats from the Team plan
- Links support tickets to code fixes
- Bug reports with session replay
- Startup discount available
- No free plan
- AI resolutions billed on top of the plan
- Starter keeps Gleap branding
Macha
- Setup handled by their team
- Charged per ticket, not per message
- Unlimited team seats
- Starts at $299 a month
- Needs one of the supported help desks
- Ticket volume sets the plan price
Which one should you choose?
Choose Gleap if you want:
- Unlimited seats from the Team plan
- Links support tickets to code fixes
- Bug reports with session replay
Watch out: no free plan.
Choose Macha if you want:
- Setup handled by their team
- Charged per ticket, not per message
- Unlimited team seats
Watch out: starts at $299 a month.
Gleap vs Macha FAQ
What is the difference between Gleap and Macha?
Gleap: AI-native help desk that answers tickets and drafts code fixes. Macha: AI help desk agents built and launched for you by the Macha team. Both are customer support tools.
Is Gleap or Macha cheaper?
Gleap starts at See pricing page and Macha starts at $299/mo. Check both pricing pages for current plans.
Do Gleap and Macha have free plans?
Gleap: No, 7-day trial. Macha: No, trial available.
Who makes Gleap?
Gleap is made by Gleap.
Who makes Macha?
Macha is made by Macha.
Which should I choose, Gleap or Macha?
Choose Gleap if you value unlimited seats from the team plan and links support tickets to code fixes. Choose Macha if you value setup handled by their team and charged per ticket, not per message.