kitio.aiGleap vs CX Genie
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gleap starts at See pricing page and CX Genie starts at $39.99/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Kai Support AI agent
- AI ticket investigation
- AI-drafted code fixes
- In-app bug reporting
- Session replay
- Roadmap and release notes
- No-code AI agents
- Visual workflow builder
- Help desk and live chat
- Product recommendations
- Lead collection
- White label for agencies
| Feature | Gleap | CX Genie |
|---|---|---|
| Best for | AI-native help desk that answers tickets and drafts code fixes | No-code AI agents, help desk and live chat for support teams |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | See pricing page | $39.99/mo |
| Free plan | No, 7-day trial | Yes |
| Made by | Gleap | CX Genie |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Gleap starts at See pricing page and CX Genie starts at $39.99/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- 1 seat and 1 project
- Live chat and inbox
- In-app bug reporting
- Gleap branding shown
Team
$149/mo
- Unlimited seats and projects
- Full AI agent team
- Help center and roadmap
- Custom agents
Pro
$299/mo
- Kai Voice
- LLM model choice
- SLA policies and SOC 2 report
- Higher API and MCP limits
Enterprise
From $999/mo
- Single sign-on
- AI pricing by agreement
- Contracts and invoicing
5 plans
Free
Free
- Core AI agent features
- No credit card needed
Starter
$39.99/mo
- 5 seats
- 5,000 conversations per month
- Help desk
Team
$89.99/mo
- 15 seats
- 15,000 conversations per month
- Workflows
Business
$249.99/mo
- Unlimited seats
- 60,000 conversations per month
- White label
Enterprise
Contact sales
- Custom scale
- Dedicated deployment
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gleap
- Unlimited seats from the Team plan
- Links support tickets to code fixes
- Bug reports with session replay
- Startup discount available
- No free plan
- AI resolutions billed on top of the plan
- Starter keeps Gleap branding
CX Genie
- Free plan without a card
- Agent, help desk and chat in one place
- White label on the Business plan
- Conversation caps on every plan
- Workflows start on the Team plan
- Annual billing needed for the best price
Which one should you choose?
Choose Gleap if you want:
- Unlimited seats from the Team plan
- Links support tickets to code fixes
- Bug reports with session replay
Watch out: no free plan.
Choose CX Genie if you want:
- Free plan without a card
- Agent, help desk and chat in one place
- White label on the Business plan
Watch out: conversation caps on every plan.
Gleap vs CX Genie FAQ
What is the difference between Gleap and CX Genie?
Gleap: AI-native help desk that answers tickets and drafts code fixes. CX Genie: No-code AI agents, help desk and live chat for support teams. Both are customer support tools.
Is Gleap or CX Genie cheaper?
Gleap starts at See pricing page and CX Genie starts at $39.99/mo. Check both pricing pages for current plans.
Do Gleap and CX Genie have free plans?
Gleap: No, 7-day trial. CX Genie: Yes.
Who makes Gleap?
Gleap is made by Gleap.
Who makes CX Genie?
CX Genie is made by CX Genie.
Which should I choose, Gleap or CX Genie?
Choose Gleap if you value unlimited seats from the team plan and links support tickets to code fixes. Choose CX Genie if you value free plan without a card and agent, help desk and chat in one place.