kitio.aiCrisp vs Chatbase
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Chatbase has the lower starting price: about $40 a month, against $45 for Crisp.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
- Training on websites and files
- Embeddable chat widget
- Custom actions
- Human handoff inbox
- Conversation analytics
| Feature | Crisp | Chatbase |
|---|---|---|
| Best for | Customer messaging inbox with live chat and an AI chatbot | Build an AI support agent trained on your own content in minutes |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $45/mo | $40/mo |
| Free plan | Yes | Yes |
| Made by | Crisp IM | Chatbase |
| Based in | France | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Chatbase has the lower starting price: about $40 a month, against $45 for Crisp.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
4 plans
Hobby
$40/mo
- 700 message credits per month
- 2 members
- Advanced models, basic integrations
Basic
$150/mo
- 4,000 message credits per month
- 3 members
- Voice and API access
Business
$500/mo
- 15,000 message credits per month
- 5 members
- Advanced analytics
Enterprise
Contact sales
- Custom limits
- Enterprise support
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
Chatbase
- Very fast to set up
- Free plan to try
- Choice of AI models
- Credit use per reply varies
- Basic help desk features
- Inactive free agents get deleted
Which one should you choose?
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Choose Chatbase if you want:
- Very fast to set up
- Free plan to try
- Choice of AI models
Watch out: credit use per reply varies.
Crisp vs Chatbase FAQ
What is the difference between Crisp and Chatbase?
Crisp: Customer messaging inbox with live chat and an AI chatbot. Chatbase: Build an AI support agent trained on your own content in minutes. Both are customer support tools.
Is Crisp or Chatbase cheaper?
Chatbase has the lower starting price: about $40 a month, against $45 for Crisp.
Do Crisp and Chatbase have free plans?
Crisp: Yes. Chatbase: Yes.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Who makes Chatbase?
Chatbase is made by Chatbase, based in United States.
Which should I choose, Crisp or Chatbase?
Choose Crisp if you value flat workspace pricing and free plan for small teams. Choose Chatbase if you value very fast to set up and free plan to try.