kitio.aiHubSpot Service Hub vs Chatbase
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. HubSpot Service Hub has the lower starting price: about $20 a month, against $40 for Chatbase.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Ticketing help desk
- Breeze customer agent
- Knowledge base
- Customer portal
- Feedback surveys
- Training on websites and files
- Embeddable chat widget
- Custom actions
- Human handoff inbox
- Conversation analytics
| Feature | HubSpot Service Hub | Chatbase |
|---|---|---|
| Best for | Help desk on HubSpot's CRM with an AI customer agent | Build an AI support agent trained on your own content in minutes |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $20/mo | $40/mo |
| Free plan | Yes | Yes |
| Made by | HubSpot | Chatbase |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
HubSpot Service Hub has the lower starting price: about $20 a month, against $40 for Chatbase.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Free help desk and ticketing tools
- Live chat and shared inbox
Starter
$20/mo
- Per seat
- Help desk and ticket automation
- Remove HubSpot branding
Professional
$100/mo
- Per seat
- Customer portal and knowledge base
- Feedback surveys and SLAs
Enterprise
$150/mo
- Per seat, billed annually
- Advanced permissions and custom objects
- Skill-based routing
4 plans
Hobby
$40/mo
- 700 message credits per month
- 2 members
- Advanced models, basic integrations
Basic
$150/mo
- 4,000 message credits per month
- 3 members
- Voice and API access
Business
$500/mo
- 15,000 message credits per month
- 5 members
- Advanced analytics
Enterprise
Contact sales
- Custom limits
- Enterprise support
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
HubSpot Service Hub
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
- Advanced features need costly tiers
- Less depth than dedicated desks
- AI credits are limited per plan
Chatbase
- Very fast to set up
- Free plan to try
- Choice of AI models
- Credit use per reply varies
- Basic help desk features
- Inactive free agents get deleted
Which one should you choose?
Choose HubSpot Service Hub if you want:
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
Watch out: advanced features need costly tiers.
Choose Chatbase if you want:
- Very fast to set up
- Free plan to try
- Choice of AI models
Watch out: credit use per reply varies.
HubSpot Service Hub vs Chatbase FAQ
What is the difference between HubSpot Service Hub and Chatbase?
HubSpot Service Hub: Help desk on HubSpot's CRM with an AI customer agent. Chatbase: Build an AI support agent trained on your own content in minutes. Both are customer support tools.
Is HubSpot Service Hub or Chatbase cheaper?
HubSpot Service Hub has the lower starting price: about $20 a month, against $40 for Chatbase.
Do HubSpot Service Hub and Chatbase have free plans?
HubSpot Service Hub: Yes. Chatbase: Yes.
Who makes HubSpot Service Hub?
HubSpot Service Hub is made by HubSpot, based in United States.
Who makes Chatbase?
Chatbase is made by Chatbase, based in United States.
Which should I choose, HubSpot Service Hub or Chatbase?
Choose HubSpot Service Hub if you value shares data with hubspot marketing and sales and free tools to start. Choose Chatbase if you value very fast to set up and free plan to try.