kitio.aiFreshdesk vs Chatbase
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk has the lower starting price: about $19 a month, against $40 for Chatbase.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- Training on websites and files
- Embeddable chat widget
- Custom actions
- Human handoff inbox
- Conversation analytics
| Feature | Freshdesk | Chatbase |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | Build an AI support agent trained on your own content in minutes |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $19/mo | $40/mo |
| Free plan | No, trial available | Yes |
| Made by | Freshworks | Chatbase |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Freshdesk has the lower starting price: about $19 a month, against $40 for Chatbase.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
4 plans
Hobby
$40/mo
- 700 message credits per month
- 2 members
- Advanced models, basic integrations
Basic
$150/mo
- 4,000 message credits per month
- 3 members
- Voice and API access
Business
$500/mo
- 15,000 message credits per month
- 5 members
- Advanced analytics
Enterprise
Contact sales
- Custom limits
- Enterprise support
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
Chatbase
- Very fast to set up
- Free plan to try
- Choice of AI models
- Credit use per reply varies
- Basic help desk features
- Inactive free agents get deleted
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose Chatbase if you want:
- Very fast to set up
- Free plan to try
- Choice of AI models
Watch out: credit use per reply varies.
Freshdesk vs Chatbase FAQ
What is the difference between Freshdesk and Chatbase?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. Chatbase: Build an AI support agent trained on your own content in minutes. Both are customer support tools.
Is Freshdesk or Chatbase cheaper?
Freshdesk has the lower starting price: about $19 a month, against $40 for Chatbase.
Do Freshdesk and Chatbase have free plans?
Freshdesk: No, trial available. Chatbase: Yes.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes Chatbase?
Chatbase is made by Chatbase, based in United States.
Which should I choose, Freshdesk or Chatbase?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose Chatbase if you value very fast to set up and free plan to try.