kitio.aiCrisp vs Assembled
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Assembled has the lower starting price: about $25 a month, against $45 for Crisp.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
- Volume forecasting
- Agent scheduling
- BPO vendor management
- AI agents and copilot
- Real-time adherence
| Feature | Crisp | Assembled |
|---|---|---|
| Best for | Customer messaging inbox with live chat and an AI chatbot | Workforce management and AI agents for modern support teams |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Paid |
| Starting price | $45/mo | $25/mo |
| Free plan | Yes | No |
| Made by | Crisp IM | Assembled |
| Based in | France | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Assembled has the lower starting price: about $25 a month, against $45 for Crisp.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
5 plans
WFM Core
$25/mo
- ML-based forecasting
- AI-powered scheduling
- Automated intraday management
AI Copilot
$35/mo
- Drafted replies
- Real-time translations
- Summaries and wrap-up templates
WFM Pro
$45/mo
- Everything in WFM Core
- Recurring scheduling templates
WFM Enterprise
$75/mo
- Everything in WFM Pro
- Enterprise integrations and security
AI Agents
From $0.65 / conversation
- Autonomous multi-channel resolution
- Agentic multi-step workflows
- Smart contextual handoffs
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
Assembled
- Plans humans and AI together
- Handles outsourced teams well
- Modern WFM interface
- Mostly useful for larger teams
- Pricing not public
- Needs help desk data to work
Which one should you choose?
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Choose Assembled if you want:
- Plans humans and AI together
- Handles outsourced teams well
- Modern WFM interface
Watch out: mostly useful for larger teams.
Crisp vs Assembled FAQ
What is the difference between Crisp and Assembled?
Crisp: Customer messaging inbox with live chat and an AI chatbot. Assembled: Workforce management and AI agents for modern support teams. Both are customer support tools.
Is Crisp or Assembled cheaper?
Assembled has the lower starting price: about $25 a month, against $45 for Crisp.
Do Crisp and Assembled have free plans?
Crisp: Yes. Assembled: No.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Who makes Assembled?
Assembled is made by Assembled, based in United States.
Which should I choose, Crisp or Assembled?
Choose Crisp if you value flat workspace pricing and free plan for small teams. Choose Assembled if you value plans humans and ai together and handles outsourced teams well.