kitio.aiHubSpot Service Hub vs Assembled
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. HubSpot Service Hub has the lower starting price: about $20 a month, against $25 for Assembled.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Ticketing help desk
- Breeze customer agent
- Knowledge base
- Customer portal
- Feedback surveys
- Volume forecasting
- Agent scheduling
- BPO vendor management
- AI agents and copilot
- Real-time adherence
| Feature | HubSpot Service Hub | Assembled |
|---|---|---|
| Best for | Help desk on HubSpot's CRM with an AI customer agent | Workforce management and AI agents for modern support teams |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Paid |
| Starting price | $20/mo | $25/mo |
| Free plan | Yes | No |
| Made by | HubSpot | Assembled |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
HubSpot Service Hub has the lower starting price: about $20 a month, against $25 for Assembled.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Free help desk and ticketing tools
- Live chat and shared inbox
Starter
$20/mo
- Per seat
- Help desk and ticket automation
- Remove HubSpot branding
Professional
$100/mo
- Per seat
- Customer portal and knowledge base
- Feedback surveys and SLAs
Enterprise
$150/mo
- Per seat, billed annually
- Advanced permissions and custom objects
- Skill-based routing
5 plans
WFM Core
$25/mo
- ML-based forecasting
- AI-powered scheduling
- Automated intraday management
AI Copilot
$35/mo
- Drafted replies
- Real-time translations
- Summaries and wrap-up templates
WFM Pro
$45/mo
- Everything in WFM Core
- Recurring scheduling templates
WFM Enterprise
$75/mo
- Everything in WFM Pro
- Enterprise integrations and security
AI Agents
From $0.65 / conversation
- Autonomous multi-channel resolution
- Agentic multi-step workflows
- Smart contextual handoffs
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
HubSpot Service Hub
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
- Advanced features need costly tiers
- Less depth than dedicated desks
- AI credits are limited per plan
Assembled
- Plans humans and AI together
- Handles outsourced teams well
- Modern WFM interface
- Mostly useful for larger teams
- Pricing not public
- Needs help desk data to work
Which one should you choose?
Choose HubSpot Service Hub if you want:
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
Watch out: advanced features need costly tiers.
Choose Assembled if you want:
- Plans humans and AI together
- Handles outsourced teams well
- Modern WFM interface
Watch out: mostly useful for larger teams.
HubSpot Service Hub vs Assembled FAQ
What is the difference between HubSpot Service Hub and Assembled?
HubSpot Service Hub: Help desk on HubSpot's CRM with an AI customer agent. Assembled: Workforce management and AI agents for modern support teams. Both are customer support tools.
Is HubSpot Service Hub or Assembled cheaper?
HubSpot Service Hub has the lower starting price: about $20 a month, against $25 for Assembled.
Do HubSpot Service Hub and Assembled have free plans?
HubSpot Service Hub: Yes. Assembled: No.
Who makes HubSpot Service Hub?
HubSpot Service Hub is made by HubSpot, based in United States.
Who makes Assembled?
Assembled is made by Assembled, based in United States.
Which should I choose, HubSpot Service Hub or Assembled?
Choose HubSpot Service Hub if you value shares data with hubspot marketing and sales and free tools to start. Choose Assembled if you value plans humans and ai together and handles outsourced teams well.