kitio.aiBestChat vs Chaterimo
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Chaterimo has the lower starting price: about $9 a month, against $10 for BestChat.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
- Product attribute indexing
- Hybrid search and reranking
- Shopify and PrestaShop links
- Order status answers
- Choice of AI models
| Feature | BestChat | Chaterimo |
|---|---|---|
| Best for | Live chat with an AI SmartBot that learns your online store's products | AI shop assistant that answers product questions using product RAG |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $10/mo | $9/mo |
| Free plan | Yes | Yes |
| Made by | BestChat | Chaterimo |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Chaterimo has the lower starting price: about $9 a month, against $10 for BestChat.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
6 plans
Learner
Free
- Free trial plan
Growth
$9/mo
- With your own API key
- $20/mo with managed keys
- 1,000 managed messages
- 5M characters storage
Evolve
$19/mo
- With your own API key
- $40/mo with managed keys
- 2,000 managed messages
- 15M characters storage
Advanced
$24/mo
- With your own API key
- $50/mo with managed keys
- 4,000 managed messages
- 50M characters storage
Masterful
$34/mo
- With your own API key
- $70/mo with managed keys
- 10,000 managed messages
- 100M characters storage
Enterprise
Contact sales
- Fully managed setup
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
Chaterimo
- Low prices with your own API key
- Built for product-heavy stores
- Several model providers to choose from
- Cheapest plans need your own API key
- Managed plans cap monthly messages
- Order lookups need store API setup
Which one should you choose?
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Choose Chaterimo if you want:
- Low prices with your own API key
- Built for product-heavy stores
- Several model providers to choose from
Watch out: cheapest plans need your own api key.
BestChat vs Chaterimo FAQ
What is the difference between BestChat and Chaterimo?
BestChat: Live chat with an AI SmartBot that learns your online store's products. Chaterimo: AI shop assistant that answers product questions using product RAG. Both are customer support tools.
Is BestChat or Chaterimo cheaper?
Chaterimo has the lower starting price: about $9 a month, against $10 for BestChat.
Do BestChat and Chaterimo have free plans?
BestChat: Yes. Chaterimo: Yes.
Who makes BestChat?
BestChat is made by BestChat.
Who makes Chaterimo?
Chaterimo is made by Chaterimo.
Which should I choose, BestChat or Chaterimo?
Choose BestChat if you value free plan with ai chats and low entry price. Choose Chaterimo if you value low prices with your own api key and built for product-heavy stores.