kitio.aiBestChat vs Awhy
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. BestChat starts at $10/mo and Awhy starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
- AI customer service chatbot
- Live chat handoff
- Process automation
- CRM and API integration
- Customer data collection
| Feature | BestChat | Awhy |
|---|---|---|
| Best for | Live chat with an AI SmartBot that learns your online store's products | Italian AI chatbot and live chat platform for customer service |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Paid |
| Starting price | $10/mo | See pricing page |
| Free plan | Yes | No |
| Made by | BestChat | Awhy Srl |
| Based in | – | Italy |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
BestChat starts at $10/mo and Awhy starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
Awhy
- Hands complex queries to humans
- Integrates with CRMs and back ends
- Plans scale by interactions
- Prices are not listed publicly
- Focused on the Italian market
- Flow limits on smaller plans
Which one should you choose?
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Choose Awhy if you want:
- Hands complex queries to humans
- Integrates with CRMs and back ends
- Plans scale by interactions
Watch out: prices are not listed publicly.
BestChat vs Awhy FAQ
What is the difference between BestChat and Awhy?
BestChat: Live chat with an AI SmartBot that learns your online store's products. Awhy: Italian AI chatbot and live chat platform for customer service. Both are customer support tools.
Is BestChat or Awhy cheaper?
BestChat starts at $10/mo and Awhy starts at See pricing page. Check both pricing pages for current plans.
Do BestChat and Awhy have free plans?
BestChat: Yes. Awhy: No.
Who makes BestChat?
BestChat is made by BestChat.
Who makes Awhy?
Awhy is made by Awhy Srl, based in Italy.
Which should I choose, BestChat or Awhy?
Choose BestChat if you value free plan with ai chats and low entry price. Choose Awhy if you value hands complex queries to humans and integrates with crms and back ends.