kitio.aiAdded Nov 5, 2026
Awhy
PaidItalian AI chatbot and live chat platform for customer service
What is Awhy?
Awhy builds AI conversational interfaces that answer repetitive customer questions, hand complex cases to live agents and automate processes such as orders, password resets and support tickets. The company is based in Pisa, Italy, and works with e-commerce, utilities, banking, insurance and intranets.
Chatbots install on a website in a few minutes and connect to back-end systems such as Salesforce or proprietary CRMs through reading and writing APIs. A built-in live chat lets human agents take over, and conversations feed a customer database used for customer discovery and lead generation.
Plans are priced by monthly interactions, starting with a Base tier of 1,000 interactions, one live chat agent and five conversational flows, with larger and custom tiers above it. A separate plan is offered for startups.
Features
- AI customer service chatbot
- Live chat handoff
- Process automation
- CRM and API integration
- Customer data collection
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Releases
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Organization
Awhy Srl
🇮🇹 Italy
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Hands complex queries to humans
- Integrates with CRMs and back ends
- Plans scale by interactions
Cons
- Prices are not listed publicly
- Focused on the Italian market
- Flow limits on smaller plans
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Q&A
What is Awhy?
Awhy builds AI conversational interfaces that answer repetitive customer questions, hand complex cases to live agents and automate processes such as orders, password resets and support tickets. The company is based in Pisa, Italy, and works with e-commerce, utilities, banking, insurance and intranets.
Can Awhy connect to Salesforce?
Yes. Awhy integrates with third-party systems such as Salesforce or proprietary CRMs through reading and writing APIs.
How much does Awhy cost?
Awhy is paid.
Is there a free version of Awhy?
No. Awhy is a paid tool.
What are the main features of Awhy?
AI customer service chatbot, Live chat handoff, Process automation, CRM and API integration, Customer data collection.
Who makes Awhy?
Awhy is made by Awhy Srl.
What are the best alternatives to Awhy?
Popular alternatives include LiveChat, BestChat, HiOperator.