kitio.aiAdded Oct 28, 2026
Unthread
Free trialAI-native helpdesk that runs inside Slack and Microsoft Teams
What is Unthread?
Unthread is a helpdesk built into Slack and Microsoft Teams that turns requests into tickets, answers them with AI and runs workflows to resolve them. IT, HR, customer support and RevOps teams use it to handle requests where people already chat.
Requests arrive from Slack threads, Teams messages, email, a portal or an LLM, and Unthread pulls together the conversation, requester history and knowledge before acting. It can answer questions, trigger workflows, collect approvals, update systems or escalate with full context.
Resolved work feeds back into documentation and repeatable automations. For larger IT teams it adds a CMDB and asset records, change management with CAB approvals, SLAs, broadcasts and an API, and every plan starts with a 14-day free trial.
Features
- Slack and Teams ticketing
- AI answers from knowledge
- Workflow automation
- Approvals and change management
- CMDB and assets
- SLAs and assignments
Tags
Releases
+ Submit new release- Listed
Unthread was added to the directory.
Organization
Unthread
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- Not listed
- Free trial duration
- 14 days
Unthread plans
Pro
From $85/agent/mo
- Per user
- Conversation tracking and SLAs
- Slack inbox and broadcasts
- Integrations and API
Enterprise
Contact sales
- Custom contract length
- Enterprise service operations
Prices in USD, checked Oct 29, 2026. Plans change often, so confirm on the Unthread site.Official pricing
Sponsored
Your AI tool here
A Featured launch puts your tool in this spot and on the home page for a week.
Top Unthread alternatives
View allCustomer support
AI chat agents and live chat you answer from Teams, Slack or Google Chat
Customer support
B2B support platform for Slack, Teams and email with AI agents
Customer support
AI agent and copilot that plug into Zendesk, Freshdesk and Slack
Customer support
AI support agent for ecommerce that resolves orders, refunds and returns
If you liked Unthread
AI customer support inbox built around Linear for product teams
Free trial · $29/moCustomer supportMade in GermanyMulti-agent AI that resolves support and sales tickets in your helpdesk
FreemiumCustomer support
Pros and cons
Pros
- Works where employees already chat
- Executes workflows, not just routing
- Turns resolutions into documentation
Cons
- Priced per agent from $85 a month
- Most useful for Slack or Teams users
- Enterprise features need a sales call
Prompts & results
No prompts yet. Add your own prompt and output to help others use this tool.
Share a prompt
Reviews
Q&A
What is Unthread?
Unthread is a helpdesk built into Slack and Microsoft Teams that turns requests into tickets, answers them with AI and runs workflows to resolve them. IT, HR, customer support and RevOps teams use it to handle requests where people already chat.
Does Unthread work with Microsoft Teams?
Yes. It is built natively for both Slack and Microsoft Teams, and also handles email and portal requests.
Can I try Unthread before buying?
Yes. All plans include a 14-day free trial, which starts after a demo with the team.
How much does Unthread cost?
Unthread is free trial. There is a 14-day free trial.
Is there a free version of Unthread?
No, but you can try it free for 14 days before paying.
What are the main features of Unthread?
Slack and Teams ticketing, AI answers from knowledge, Workflow automation, Approvals and change management, CMDB and assets, SLAs and assignments.
Who makes Unthread?
Unthread is made by Unthread.
What are the best alternatives to Unthread?
Popular alternatives include Social Intents, Pylon, eesel AI.