Jochem

Jochem answers questions from customers and employees using your existing knowledge, so senior staff spend less time on repeat queries. When it cannot find an answer, it routes the question to the right expert and learns from their reply.

It connects to the tools where knowledge already lives and replies directly in your stack, with Slack called out on the home page. Matching is based on expertise, so people are only pulled in when a human answer is truly needed.

The reply an expert gives is captured and added back, which grows the knowledge base over time. The site positions it for second-line support teams and lists consulting services alongside the product.