kitio.aiAide vs Unthread
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Aide starts at $39/mo and Unthread starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agent for orders and refunds
- Works in Zendesk, Gorgias and Front
- Built-in helpdesk and chat widget
- Shopify integration
- Topic tagging and routing
- Confidence rules and handoff
- Slack and Teams ticketing
- AI answers from knowledge
- Workflow automation
- Approvals and change management
- CMDB and assets
- SLAs and assignments
| Feature | Aide | Unthread |
|---|---|---|
| Best for | AI support agent for ecommerce that resolves orders, refunds and returns | AI-native helpdesk that runs inside Slack and Microsoft Teams |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $39/mo | See pricing page |
| Free plan | Yes | No, 14-day trial |
| Made by | Aide | Unthread |
| Based in | – | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Aide starts at $39/mo and Unthread starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 150 AI replies a month
- 2 team members
- 1 store
- Powered by Aide branding
Starter
$39/mo
- 1,000 AI replies a month
- Unlimited team members
- Your own chat branding
- 1 store
Pro
$149/mo
- 4,000 AI replies a month
- Up to 3 stores
- Guided setup call
Scale
$499/mo
- 15,000 AI replies a month
- Unlimited stores
- Dedicated account lead
- 99.9% SLA
Enterprise
From $1,500/mo billed annually
- 50,000+ AI replies a month
- Custom DPA and BAA
- Named team
2 plans
Pro
From $85/agent/mo
- Per user
- Conversation tracking and SLAs
- Slack inbox and broadcasts
- Integrations and API
Enterprise
Contact sales
- Custom contract length
- Enterprise service operations
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Aide
- No seat fees on any plan
- Every feature on the free plan
- Keeps your current helpdesk
- Built mainly for ecommerce brands
- Overage fees per AI reply
- Free plan limited to 150 AI replies
Unthread
- Works where employees already chat
- Executes workflows, not just routing
- Turns resolutions into documentation
- Priced per agent from $85 a month
- Most useful for Slack or Teams users
- Enterprise features need a sales call
Which one should you choose?
Choose Aide if you want:
- No seat fees on any plan
- Every feature on the free plan
- Keeps your current helpdesk
Watch out: built mainly for ecommerce brands.
Choose Unthread if you want:
- Works where employees already chat
- Executes workflows, not just routing
- Turns resolutions into documentation
Watch out: priced per agent from $85 a month.
Aide vs Unthread FAQ
What is the difference between Aide and Unthread?
Aide: AI support agent for ecommerce that resolves orders, refunds and returns. Unthread: AI-native helpdesk that runs inside Slack and Microsoft Teams. Both are customer support tools.
Is Aide or Unthread cheaper?
Aide starts at $39/mo and Unthread starts at See pricing page. Check both pricing pages for current plans.
Do Aide and Unthread have free plans?
Aide: Yes. Unthread: No, 14-day trial.
Who makes Aide?
Aide is made by Aide.
Who makes Unthread?
Unthread is made by Unthread, based in United States.
Which should I choose, Aide or Unthread?
Choose Aide if you value no seat fees on any plan and every feature on the free plan. Choose Unthread if you value works where employees already chat and executes workflows, not just routing.