kitio.aiAdded Nov 5, 2026
Freshcaller
FreemiumCloud contact center from Freshworks with voice AI and smart routing
What is Freshcaller?
Freshcaller is Freshworks' cloud phone system for support and sales teams, covering IVR, call routing, recording and voice AI features in one contact center. It is sized for small and mid-sized businesses that want to set up quickly.
Teams can buy numbers in more than 90 countries or bring their own carrier, then build routing rules, wait queues and transfers. Voice AI and speech-enabled IVR help callers get answers faster, while recordings and post-call transcripts show what happened on each call.
Supervisors can monitor call volumes and service levels for remote agents. Plans are priced per agent plus per-minute call charges, with a free tier for basic inbound calling and a 14-day trial of paid features.
Features
- Intelligent IVR
- Call routing automation
- Call recording and transcripts
- Voice AI
- Numbers in 90+ countries
Tags
Releases
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Freshcaller was added to the directory.
Organization
Freshworks
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- Not listed
Freshcaller plans
Free
Free
- Per user, plus per-minute rates
- Inbound caller ID
- Call notes
Growth
$15/agent/mo billed yearly
- Per user, plus per-minute rates
- 2,000 incoming minutes
- Call recording
- Voicemail and queues
Pro
$39/agent/mo billed yearly
- Per user, plus per-minute rates
- 3,000 incoming minutes
- Routing automation
Enterprise
$69/agent/mo billed yearly
- Per user, plus per-minute rates
- 5,000 incoming minutes
- Speech-enabled IVR
Prices in USD, checked Nov 5, 2026. Plans change often, so confirm on the Freshcaller site.Official pricing
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Pros and cons
Pros
- Quick to set up
- Free tier for basic calls
- Fits with other Freshworks tools
Cons
- Per-minute charges on top of seats
- Speech IVR only on Enterprise
- Listed prices assume yearly billing
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Q&A
What is Freshcaller?
Freshcaller is Freshworks' cloud phone system for support and sales teams, covering IVR, call routing, recording and voice AI features in one contact center. It is sized for small and mid-sized businesses that want to set up quickly.
Can I keep my existing phone carrier with Freshcaller?
Yes. You can bring your own carrier or buy numbers from more than 90 countries.
How much does Freshcaller cost?
Freshcaller is freemium.
Is there a free version of Freshcaller?
Yes. Freshcaller has a free plan, and paid plans add more usage and features.
What are the main features of Freshcaller?
Intelligent IVR, Call routing automation, Call recording and transcripts, Voice AI, Numbers in 90+ countries.
Who makes Freshcaller?
Freshcaller is made by Freshworks.
What are the best alternatives to Freshcaller?
Popular alternatives include RingCentral, Glia, SoundHound AI.