kitio.aiFreshcaller vs Capacity
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshcaller starts at See pricing page and Capacity starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Intelligent IVR
- Call routing automation
- Call recording and transcripts
- Voice AI
- Numbers in 90+ countries
- Chat, voice, SMS and email AI agents
- Real-time agent assist
- Auto QA and AI CSAT
- Interaction summaries
- Outbound SMS and voice campaigns
| Feature | Freshcaller | Capacity |
|---|---|---|
| Best for | Cloud contact center from Freshworks with voice AI and smart routing | CX automation platform with AI agents, agent assist and auto QA |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | Yes | No |
| Made by | Freshworks | Capacity |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Freshcaller starts at See pricing page and Capacity starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Per user, plus per-minute rates
- Inbound caller ID
- Call notes
Growth
$15/agent/mo billed yearly
- Per user, plus per-minute rates
- 2,000 incoming minutes
- Call recording
- Voicemail and queues
Pro
$39/agent/mo billed yearly
- Per user, plus per-minute rates
- 3,000 incoming minutes
- Routing automation
Enterprise
$69/agent/mo billed yearly
- Per user, plus per-minute rates
- 5,000 incoming minutes
- Speech-enabled IVR
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshcaller
- Quick to set up
- Free tier for basic calls
- Fits with other Freshworks tools
- Per-minute charges on top of seats
- Speech IVR only on Enterprise
- Listed prices assume yearly billing
Capacity
- Automates, assists and analyzes in one platform
- Covers voice and digital channels
- Usage-based pricing
- No list prices published
- Custom packages need a sales call
- Aimed at contact centers rather than small teams
Which one should you choose?
Choose Freshcaller if you want:
- Quick to set up
- Free tier for basic calls
- Fits with other Freshworks tools
Watch out: per-minute charges on top of seats.
Choose Capacity if you want:
- Automates, assists and analyzes in one platform
- Covers voice and digital channels
- Usage-based pricing
Watch out: no list prices published.
Freshcaller vs Capacity FAQ
What is the difference between Freshcaller and Capacity?
Freshcaller: Cloud contact center from Freshworks with voice AI and smart routing. Capacity: CX automation platform with AI agents, agent assist and auto QA. Both are customer support tools.
Is Freshcaller or Capacity cheaper?
Freshcaller starts at See pricing page and Capacity starts at See pricing page. Check both pricing pages for current plans.
Do Freshcaller and Capacity have free plans?
Freshcaller: Yes. Capacity: No.
Who makes Freshcaller?
Freshcaller is made by Freshworks, based in United States.
Who makes Capacity?
Capacity is made by Capacity, based in United States.
Which should I choose, Freshcaller or Capacity?
Choose Freshcaller if you value quick to set up and free tier for basic calls. Choose Capacity if you value automates, assists and analyzes in one platform and covers voice and digital channels.