kitio.aiSoundHound AI vs Freshcaller
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. SoundHound AI starts at See pricing page and Freshcaller starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Voice-native agents
- Guardrails and rule-based actions
- Human-assisted resolution
- Drive-thru and front desk agents
- Testing and analytics
- Edge and cloud deployment
- Intelligent IVR
- Call routing automation
- Call recording and transcripts
- Voice AI
- Numbers in 90+ countries
| Feature | SoundHound AI | Freshcaller |
|---|---|---|
| Best for | Voice-native AI agents for service, ordering and commerce | Cloud contact center from Freshworks with voice AI and smart routing |
| Category | Customer support | Customer support |
| Pricing model | Paid | Freemium |
| Starting price | See pricing page | See pricing page |
| Free plan | No | Yes |
| Made by | SoundHound AI | Freshworks |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
SoundHound AI starts at See pricing page and Freshcaller starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Per user, plus per-minute rates
- Inbound caller ID
- Call notes
Growth
$15/agent/mo billed yearly
- Per user, plus per-minute rates
- 2,000 incoming minutes
- Call recording
- Voicemail and queues
Pro
$39/agent/mo billed yearly
- Per user, plus per-minute rates
- 3,000 incoming minutes
- Routing automation
Enterprise
$69/agent/mo billed yearly
- Per user, plus per-minute rates
- 5,000 incoming minutes
- Speech-enabled IVR
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
SoundHound AI
- Built around voice from the start
- Covers many industries and channels
- Human handoff for hard cases
- No public pricing
- Enterprise sales process
- Little for small businesses
Freshcaller
- Quick to set up
- Free tier for basic calls
- Fits with other Freshworks tools
- Per-minute charges on top of seats
- Speech IVR only on Enterprise
- Listed prices assume yearly billing
Which one should you choose?
Choose SoundHound AI if you want:
- Built around voice from the start
- Covers many industries and channels
- Human handoff for hard cases
Watch out: no public pricing.
Choose Freshcaller if you want:
- Quick to set up
- Free tier for basic calls
- Fits with other Freshworks tools
Watch out: per-minute charges on top of seats.
SoundHound AI vs Freshcaller FAQ
What is the difference between SoundHound AI and Freshcaller?
SoundHound AI: Voice-native AI agents for service, ordering and commerce. Freshcaller: Cloud contact center from Freshworks with voice AI and smart routing. Both are customer support tools.
Is SoundHound AI or Freshcaller cheaper?
SoundHound AI starts at See pricing page and Freshcaller starts at See pricing page. Check both pricing pages for current plans.
Do SoundHound AI and Freshcaller have free plans?
SoundHound AI: No. Freshcaller: Yes.
Who makes SoundHound AI?
SoundHound AI is made by SoundHound AI, based in United States.
Who makes Freshcaller?
Freshcaller is made by Freshworks, based in United States.
Which should I choose, SoundHound AI or Freshcaller?
Choose SoundHound AI if you value built around voice from the start and covers many industries and channels. Choose Freshcaller if you value quick to set up and free tier for basic calls.