kitio.aiZowie vs Gladly
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zowie starts at See pricing page and Gladly starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Deterministic Decision Engine
- Shopping assistant
- Order and return actions
- Commerce integrations
- Multilingual support
- Lifelong customer conversation
- Gladly AI agent
- Built-in voice
- Commerce integrations
- Agent coaching
| Feature | Zowie | Gladly |
|---|---|---|
| Best for | AI agent platform for retail and e-commerce customer service | People-centred customer service platform with AI for retail brands |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Zowie | Gladly |
| Based in | – | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Both offer: Commerce integrations.
Pricing compared
Zowie starts at See pricing page and Gladly starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zowie
- Predictable handling of policies
- Supports sales and support
- Good commerce integrations
- Focused on retail only
- No public pricing
- Fewer voice capabilities
Gladly
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
- No free trial on the site
- Less flexible for B2B workflows
- Pricing requires a sales call
Which one should you choose?
Choose Zowie if you want:
- Predictable handling of policies
- Supports sales and support
- Good commerce integrations
Watch out: focused on retail only.
Choose Gladly if you want:
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
Watch out: no free trial on the site.
Zowie vs Gladly FAQ
What is the difference between Zowie and Gladly?
Zowie: AI agent platform for retail and e-commerce customer service. Gladly: People-centred customer service platform with AI for retail brands. Both are customer support tools.
Is Zowie or Gladly cheaper?
Zowie starts at See pricing page and Gladly starts at See pricing page. Check both pricing pages for current plans.
Do Zowie and Gladly have free plans?
Zowie: No. Gladly: No.
Who makes Zowie?
Zowie is made by Zowie.
Who makes Gladly?
Gladly is made by Gladly, based in United States.
Which should I choose, Zowie or Gladly?
Choose Zowie if you value predictable handling of policies and supports sales and support. Choose Gladly if you value native voice alongside digital channels and clear customer history.