kitio.aiZoho CRM vs Thoughtly
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zoho CRM starts at $20/mo and Thoughtly starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Zia AI predictions
- Sales blueprints
- Workflow automation
- Omnichannel communication
- Custom layouts
- Instant lead response
- Lead qualification
- Meeting booking
- Re-engagement of cold leads
- CRM logging
- Learns from calls and scripts
| Feature | Zoho CRM | Thoughtly |
|---|---|---|
| Best for | Affordable, customizable CRM with the Zia AI assistant | AI voice agents that follow up with and qualify leads |
| Category | Sales | Sales |
| Pricing model | Freemium | Paid |
| Starting price | $20/mo | See pricing page |
| Free plan | Yes | No |
| Made by | Zoho | Thoughtly |
| Based in | India | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Zoho CRM starts at $20/mo and Thoughtly starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- Up to 3 users
- Leads, contacts and deals
Standard
$20/mo
- Per user
- Sales forecasting and scoring
- Custom dashboards
Professional
$35/mo
- Per user
- Blueprint process management
- Inventory management
Enterprise
$50/mo
- Per user
- Zia AI assistant
- Multi-user portals and sandbox
Ultimate
$65/mo
- Per user
- Advanced BI analytics
- Higher limits across features
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zoho CRM
- Good value
- Highly customizable
- Fits the Zoho ecosystem
- Interface feels dated in places
- Setup can be complex
Thoughtly
- Responds to leads in seconds
- Logs every conversation to the CRM
- Trains on your own scripts and calls
- Demo needed to get started
- Pricing details not shown
- Aimed at teams, not solo users
Which one should you choose?
Choose Zoho CRM if you want:
- Good value
- Highly customizable
- Fits the Zoho ecosystem
Watch out: interface feels dated in places.
Choose Thoughtly if you want:
- Responds to leads in seconds
- Logs every conversation to the CRM
- Trains on your own scripts and calls
Watch out: demo needed to get started.
Zoho CRM vs Thoughtly FAQ
What is the difference between Zoho CRM and Thoughtly?
Zoho CRM: Affordable, customizable CRM with the Zia AI assistant. Thoughtly: AI voice agents that follow up with and qualify leads. Both are sales tools.
Is Zoho CRM or Thoughtly cheaper?
Zoho CRM starts at $20/mo and Thoughtly starts at See pricing page. Check both pricing pages for current plans.
Do Zoho CRM and Thoughtly have free plans?
Zoho CRM: Yes. Thoughtly: No.
Who makes Zoho CRM?
Zoho CRM is made by Zoho, based in India.
Who makes Thoughtly?
Thoughtly is made by Thoughtly.
Which should I choose, Zoho CRM or Thoughtly?
Choose Zoho CRM if you value good value and highly customizable. Choose Thoughtly if you value responds to leads in seconds and logs every conversation to the crm.