kitio.aiZipchat vs Heep
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zipchat starts at See pricing page and Heep starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website sales chat
- WhatsApp campaigns and cart recovery
- Instagram and Facebook DM replies
- Agentic product search
- Product page Q&A
- Shopify and WooCommerce support
- Unified messaging inbox
- Missed-call text follow-up
- Bookings in your software
- Review reply drafts
- WhatsApp campaigns
- Multi-location support
| Feature | Zipchat | Heep |
|---|---|---|
| Best for | AI agent for e-commerce sales and support on chat, WhatsApp and social | AI host that answers restaurant messages and books tables |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No, 7-day trial | No, trial available |
| Made by | Zipchat | Heep |
| Based in | – | France |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Zipchat starts at See pricing page and Heep starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
$64/mo billed yearly
- 750 replies per month
- 1 AI agent
- 1,000 training pages
- Unlimited team members
Pro
$240/mo billed yearly
- 3,000 replies per month
- 3 AI agents
- 75,000 training pages
- Priority support
Scale
$480/mo billed yearly
- 6,000 replies per month
- About 2,500 conversations
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zipchat
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
- No free plan after the trial
- Reply caps on each tier
- Listed prices assume annual billing
Heep
- Books straight into Zenchef, SevenRooms or TheFork
- Covers messages, email and missed calls
- Free trial without a card
- Prices not shown on the homepage
- Built only for restaurants
- Main site is in French
Which one should you choose?
Choose Zipchat if you want:
- Covers chat, WhatsApp, social and email
- All languages on every plan
- 30-day money-back guarantee
Watch out: no free plan after the trial.
Choose Heep if you want:
- Books straight into Zenchef, SevenRooms or TheFork
- Covers messages, email and missed calls
- Free trial without a card
Watch out: prices not shown on the homepage.
Zipchat vs Heep FAQ
What is the difference between Zipchat and Heep?
Zipchat: AI agent for e-commerce sales and support on chat, WhatsApp and social. Heep: AI host that answers restaurant messages and books tables. Both are customer support tools.
Is Zipchat or Heep cheaper?
Zipchat starts at See pricing page and Heep starts at See pricing page. Check both pricing pages for current plans.
Do Zipchat and Heep have free plans?
Zipchat: No, 7-day trial. Heep: No, trial available.
Who makes Zipchat?
Zipchat is made by Zipchat.
Who makes Heep?
Heep is made by Heep, based in France.
Which should I choose, Zipchat or Heep?
Choose Zipchat if you value covers chat, whatsapp, social and email and all languages on every plan. Choose Heep if you value books straight into zenchef, sevenrooms or thefork and covers messages, email and missed calls.