kitio.airespond.io vs Heep
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. respond.io starts at See pricing page and Heep starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Unified team inbox
- AI agents for chat
- WhatsApp Business calling
- Lead routing
- Broadcast campaigns
- CSAT and NPS surveys
- Unified messaging inbox
- Missed-call text follow-up
- Bookings in your software
- Review reply drafts
- WhatsApp campaigns
- Multi-location support
| Feature | respond.io | Heep |
|---|---|---|
| Best for | Customer conversation platform with AI agents for WhatsApp and social | AI host that answers restaurant messages and books tables |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No, trial available | No, trial available |
| Made by | respond.io | Heep |
| Based in | Malaysia | France |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
respond.io starts at See pricing page and Heep starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
respond.io
- Strong WhatsApp support
- Covers sales and support in one inbox
- Interface in many languages
- No free plan, trial only
- Messaging fees from Meta come on top
- Best suited to messaging-heavy B2C teams
Heep
- Books straight into Zenchef, SevenRooms or TheFork
- Covers messages, email and missed calls
- Free trial without a card
- Prices not shown on the homepage
- Built only for restaurants
- Main site is in French
Which one should you choose?
Choose respond.io if you want:
- Strong WhatsApp support
- Covers sales and support in one inbox
- Interface in many languages
Watch out: no free plan, trial only.
Choose Heep if you want:
- Books straight into Zenchef, SevenRooms or TheFork
- Covers messages, email and missed calls
- Free trial without a card
Watch out: prices not shown on the homepage.
respond.io vs Heep FAQ
What is the difference between respond.io and Heep?
respond.io: Customer conversation platform with AI agents for WhatsApp and social. Heep: AI host that answers restaurant messages and books tables. Both are customer support tools.
Is respond.io or Heep cheaper?
respond.io starts at See pricing page and Heep starts at See pricing page. Check both pricing pages for current plans.
Do respond.io and Heep have free plans?
respond.io: No, trial available. Heep: No, trial available.
Who makes respond.io?
respond.io is made by respond.io, based in Malaysia.
Who makes Heep?
Heep is made by Heep, based in France.
Which should I choose, respond.io or Heep?
Choose respond.io if you value strong whatsapp support and covers sales and support in one inbox. Choose Heep if you value books straight into zenchef, sevenrooms or thefork and covers messages, email and missed calls.