kitio.aiUserVoice vs Docent
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Docent has the lower starting price: about $79 a month, against $1000 for UserVoice.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI theme detection
- UserVoice agent
- MCP and API
- Feedback portal
- Revenue-linked feedback
- Jira and Salesforce integrations
- AI chat agent on your site
- Help center and API docs
- Unanswered question report
- MCP server for AI tools
- Human handoff inbox
- Content import
| Feature | UserVoice | Docent |
|---|---|---|
| Best for | Customer feedback platform with an AI agent and MCP access | Documentation platform with an AI chat agent that answers from your docs |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | $1000/mo | $79/mo |
| Free plan | No | No, 30-day trial |
| Made by | UserVoice | Docent |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Docent has the lower starting price: about $79 a month, against $1000 for UserVoice.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Launch
From $1,000/mo billed yearly
- 20 admins included
- Single product or team
- Agent, MCP and API
- Unlimited portal users
Business
From $1,833/mo billed yearly
- 50 admins included
- Guided kickoff call
- Priority support
- Annual business review
Enterprise
Custom
- Custom contract
- Security review
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
UserVoice
- Links feedback to revenue and accounts
- Unlimited view-only admins
- MCP and API access included
- Entry price is $1,000 a month
- Extra admins cost $40 each per month
- Some source ingestion is still coming soon
Docent
- Answers are limited to your own docs
- Shows gaps in your documentation
- AI-friendly output and llms.txt
- No free plan after the trial
- Paid plans start at $79 a month
- Plan details are not shown on the homepage
Which one should you choose?
Choose UserVoice if you want:
- Links feedback to revenue and accounts
- Unlimited view-only admins
- MCP and API access included
Watch out: entry price is $1,000 a month.
Choose Docent if you want:
- Answers are limited to your own docs
- Shows gaps in your documentation
- AI-friendly output and llms.txt
Watch out: no free plan after the trial.
UserVoice vs Docent FAQ
What is the difference between UserVoice and Docent?
UserVoice: Customer feedback platform with an AI agent and MCP access. Docent: Documentation platform with an AI chat agent that answers from your docs. Both are customer support tools.
Is UserVoice or Docent cheaper?
Docent has the lower starting price: about $79 a month, against $1000 for UserVoice.
Do UserVoice and Docent have free plans?
UserVoice: No. Docent: No, 30-day trial.
Who makes UserVoice?
UserVoice is made by UserVoice, based in United States.
Who makes Docent?
Docent is made by Docent.
Which should I choose, UserVoice or Docent?
Choose UserVoice if you value links feedback to revenue and accounts and unlimited view-only admins. Choose Docent if you value answers are limited to your own docs and shows gaps in your documentation.