kitio.aiUserVoice vs Hugo AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. UserVoice starts at $1000/mo and Hugo AI starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI theme detection
- UserVoice agent
- MCP and API
- Feedback portal
- Revenue-linked feedback
- Jira and Salesforce integrations
- Multi-channel support agent
- MCP tool actions
- No-code training
- Visual workflow builder
- Choice of AI model
- Human handoff
| Feature | UserVoice | Hugo AI |
|---|---|---|
| Best for | Customer feedback platform with an AI agent and MCP access | No-code AI support agent from Crisp that resolves tickets on 10 channels |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | $1000/mo | See pricing page |
| Free plan | No | No, 14-day trial |
| Made by | UserVoice | Crisp |
| Based in | United States | France |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
UserVoice starts at $1000/mo and Hugo AI starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Launch
From $1,000/mo billed yearly
- 20 admins included
- Single product or team
- Agent, MCP and API
- Unlimited portal users
Business
From $1,833/mo billed yearly
- 50 admins included
- Guided kickoff call
- Priority support
- Annual business review
Enterprise
Custom
- Custom contract
- Security review
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
UserVoice
- Links feedback to revenue and accounts
- Unlimited view-only admins
- MCP and API access included
- Entry price is $1,000 a month
- Extra admins cost $40 each per month
- Some source ingestion is still coming soon
Hugo AI
- Can act in your tools, not just answer
- Pick the underlying model
- EU hosting for GDPR needs
- Pricing not shown on the homepage
- Value depends on connected data quality
- Overlaps with Crisp's own suite
Which one should you choose?
Choose UserVoice if you want:
- Links feedback to revenue and accounts
- Unlimited view-only admins
- MCP and API access included
Watch out: entry price is $1,000 a month.
Choose Hugo AI if you want:
- Can act in your tools, not just answer
- Pick the underlying model
- EU hosting for GDPR needs
Watch out: pricing not shown on the homepage.
UserVoice vs Hugo AI FAQ
What is the difference between UserVoice and Hugo AI?
UserVoice: Customer feedback platform with an AI agent and MCP access. Hugo AI: No-code AI support agent from Crisp that resolves tickets on 10 channels. Both are customer support tools.
Is UserVoice or Hugo AI cheaper?
UserVoice starts at $1000/mo and Hugo AI starts at See pricing page. Check both pricing pages for current plans.
Do UserVoice and Hugo AI have free plans?
UserVoice: No. Hugo AI: No, 14-day trial.
Who makes UserVoice?
UserVoice is made by UserVoice, based in United States.
Who makes Hugo AI?
Hugo AI is made by Crisp, based in France.
Which should I choose, UserVoice or Hugo AI?
Choose UserVoice if you value links feedback to revenue and accounts and unlimited view-only admins. Choose Hugo AI if you value can act in your tools, not just answer and pick the underlying model.