kitio.aiDocent vs Implicit
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Implicit has the lower starting price: about $19 a month, against $79 for Docent.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI chat agent on your site
- Help center and API docs
- Unanswered question report
- MCP server for AI tools
- Human handoff inbox
- Content import
- Source-cited answers
- Zendesk integration
- Aircraft maintenance edition
- MCP and API access
- Connectors for SharePoint, Notion and Slack
| Feature | Docent | Implicit |
|---|---|---|
| Best for | Documentation platform with an AI chat agent that answers from your docs | Cited AI answers from manuals, tickets and procedures for support teams |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $79/mo | $19/mo |
| Free plan | No, 30-day trial | No |
| Made by | Docent | Implicit |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Implicit has the lower starting price: about $19 a month, against $79 for Docent.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Pro
$19/mo
- 10 knowledge bases
- 100 content sources
- 200 AI answers per month
- Advanced integrations
Teams
$195/mo
- 30 knowledge bases
- 800 content sources
- 1,000 AI answers per month
Enterprise
Contact sales
- Up to 100 knowledge bases
- Unlimited users
- Private cloud deployment
- White-labeling
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Docent
- Answers are limited to your own docs
- Shows gaps in your documentation
- AI-friendly output and llms.txt
- No free plan after the trial
- Paid plans start at $79 a month
- Plan details are not shown on the homepage
Implicit
- Every answer links to its source
- Agents and people share one knowledge base
- Low entry price for small teams
- Pro plan caps AI answers at 200 a month
- Big jump from Pro to Teams pricing
- No free plan shown
Which one should you choose?
Choose Docent if you want:
- Answers are limited to your own docs
- Shows gaps in your documentation
- AI-friendly output and llms.txt
Watch out: no free plan after the trial.
Choose Implicit if you want:
- Every answer links to its source
- Agents and people share one knowledge base
- Low entry price for small teams
Watch out: pro plan caps ai answers at 200 a month.
Docent vs Implicit FAQ
What is the difference between Docent and Implicit?
Docent: Documentation platform with an AI chat agent that answers from your docs. Implicit: Cited AI answers from manuals, tickets and procedures for support teams. Both are customer support tools.
Is Docent or Implicit cheaper?
Implicit has the lower starting price: about $19 a month, against $79 for Docent.
Do Docent and Implicit have free plans?
Docent: No, 30-day trial. Implicit: No.
Who makes Docent?
Docent is made by Docent.
Who makes Implicit?
Implicit is made by Implicit.
Which should I choose, Docent or Implicit?
Choose Docent if you value answers are limited to your own docs and shows gaps in your documentation. Choose Implicit if you value every answer links to its source and agents and people share one knowledge base.