kitio.aiRe:amaze vs Kayako
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Re:amaze starts at $29/mo and Kayako starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
| Feature | Re:amaze | Kayako |
|---|---|---|
| Best for | Help desk and AI agent for e-commerce customer service | Help desk with an AI agent that resolves tickets for you |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $29/mo | See pricing page |
| Free plan | No, 14-day trial | No |
| Made by | Re:amaze | Kayako |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Re:amaze starts at $29/mo and Kayako starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
Kayako
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
Which one should you choose?
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Choose Kayako if you want:
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Watch out: no self-serve plans or prices listed.
Re:amaze vs Kayako FAQ
What is the difference between Re:amaze and Kayako?
Re:amaze: Help desk and AI agent for e-commerce customer service. Kayako: Help desk with an AI agent that resolves tickets for you. Both are customer support tools.
Is Re:amaze or Kayako cheaper?
Re:amaze starts at $29/mo and Kayako starts at See pricing page. Check both pricing pages for current plans.
Do Re:amaze and Kayako have free plans?
Re:amaze: No, 14-day trial. Kayako: No.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Who makes Kayako?
Kayako is made by Kayako.
Which should I choose, Re:amaze or Kayako?
Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan. Choose Kayako if you value pay per resolution instead of per seat for the ai and onboarding handled by the vendor.