kitio.aiKayako vs Open
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Kayako starts at See pricing page and Open starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
- Omnichannel AI agent
- API-driven actions
- Automatic QA scoring
- Agent assist copilot
- Outbound outreach
- Helpdesk integrations
| Feature | Kayako | Open |
|---|---|---|
| Best for | Help desk with an AI agent that resolves tickets for you | AI customer support agents for chat, email and voice |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Kayako | Open |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Kayako starts at See pricing page and Open starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Kayako
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
Open
- Pay only for tickets the AI resolves
- Works on top of existing helpdesks
- One agent across every channel
- No free plan or self-serve tier
- Final rate set only after sales talks
- Carrier fees billed on top
Which one should you choose?
Choose Kayako if you want:
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Watch out: no self-serve plans or prices listed.
Choose Open if you want:
- Pay only for tickets the AI resolves
- Works on top of existing helpdesks
- One agent across every channel
Watch out: no free plan or self-serve tier.
Kayako vs Open FAQ
What is the difference between Kayako and Open?
Kayako: Help desk with an AI agent that resolves tickets for you. Open: AI customer support agents for chat, email and voice. Both are customer support tools.
Is Kayako or Open cheaper?
Kayako starts at See pricing page and Open starts at See pricing page. Check both pricing pages for current plans.
Do Kayako and Open have free plans?
Kayako: No. Open: No.
Who makes Kayako?
Kayako is made by Kayako.
Who makes Open?
Open is made by Open.
Which should I choose, Kayako or Open?
Choose Kayako if you value pay per resolution instead of per seat for the ai and onboarding handled by the vendor. Choose Open if you value pay only for tickets the ai resolves and works on top of existing helpdesks.